The Contact Tracing Supervisor is responsible for overseeing a team of up to 20 contact tracers as they reach out to New Jersey residents who have come into close contact with a COVID-19 infected individual. Contact tracers provide the exposed individual with guidance on isolation and quarantine measures and answer questions they might have. The Supervisor will serve as a guide and oversee contact tracers as they generate lists of close contacts of cases and conduct daily outreach. The Supervisor will be responsible for onboarding new contact tracers, delegating work, ensuring all information gathered during case interview/contact tracing is transmitted to the necessary partners, communicating issues and questions to County and Regional COVID Coordinators, and supporting case interviewers/contact tracers where necessary. This position is full-time (5 days/week). Supervisors will be assigned a set schedule for 35 hours/week to ensure coverage between 8am-8pm daily. The position is temporary and may end at any time depending on the demand.

About Public Consulting Group Public Consulting Group, Inc. (PCG) is a leading public sectorsolutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide.PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.

About Public Consulting Group Public Consulting Group, Inc. (PCG) is a leading public sectorsolutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide.PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.

New York State will hire and train a team of staff working remotely to support the NYS Department of Health (NYSDOH) and Local Health Departments (LHDs) to perform COVID-19 contact tracing in communities across NYS. The aim of this initiative will be to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and maintain ongoing communication with every contact. In addition, the team will support the isolation and quarantine of individuals, as appropriate in cooperation with the LHD. This includes virtual needs checks and referral to community resources as needed. This contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine. This will fortify efforts to control the pandemic in NYS.