About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Overall Responsibilities:

Public Consulting Group, Inc. (PCG) currently seeks highly organized and detail-oriented individuals with drive and determination to aid in our mission to support low income families in San Diego County.  PCG offers opportunities with challenges and performance-driven rewards to all of our staff.  Our corporate culture attracts individuals who are interested in making an immediate impact on their community as well as their own career.  PCG is seeking highly motivated and dependable Child Care Specialist with an interest in public service who can work in our San Diego, CA Stage 1 Child Care Payment Services operation. The Specialists will serve as information and communication sources for parents, colleagues, providers, and other county agencies to help link families with quality child care options. These staff will be responsible for working with families from diverse backgrounds, determining child care needs, entering appropriate information into CalWIN, continuously monitoring child care schedules and be the team lead for the KinderTrak data management system.

This position requires full-time (Mon-Fri) in-office work. After 6 months of employment, employees may have the opportunity to work on a hybrid schedule, which will be evaluated case-by-case, based on the employee’s skills, knowledge progression at that time, and the needs of the business. If approval is provided for hybrid work, employees may be asked at any time to return full-time to the office based on business needs.

San Diego County residence is required.

Specific Responsibilities:

• Manage incoming referrals, set up files and assure all appropriate information is updated in and entered into the case management data base system(s).
• Complete intake summaries with detailed notes form the interview.
• Request and compile required verifications.
• Understanding of child care options available to parents, including understanding of child care quality designations.
• Provide parents with information on child care resources and options.
• Complete client information in the case management database(s).
• Manage cases using all State and County computer systems.
• Identify proper forms; obtain signatures on all required forms and documentation.
• Establish and maintain good working relationships with partners including CalWORKs participants, County staff, child care providers and
• Stage 2 and 3 child care payment agencies.
• Provide monthly reporting statistics to supervisor for designated area of responsibility.
• Ensure regular quality control checks relative to data and system functionality are performed of KinderTrak (KT4)
• Quality Control reports are run regularly. Data inconsistencies or issues are brought to the attention of the supervisor.
• Provide training to newly hired staff in proper system use.
• Provides first line technical support and follow up training support as needed. Escalates issues that cannot be easily or quickly resolved or addressed to the supervisor.

Required Skills

• Proper etiquette including customer relation techniques, superior verbal and communications skills.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Understanding of modern office methods and practices; efficient with computers.
• Demonstrated ability to use various computer systems, preferably CalWIN and KinderTrak, although not required.
• Ability to establish and maintain professional relationships with community partners and providers.
• Ability to partner with and motivate clients from a diverse range of backgrounds.
• Ability to maintain a record keeping and follow-up system.
• Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

Required Education and Experience

• At least 1 year of experience using the KinderTrak system.
• Demonstrated understanding and comfort working with software systems and running reports.
• Ability to review system data and identified data integrity issues.
• High School Diploma required; Bachelor’s Degree preferred.
• Accounting experience or background a plus.
• Previous child care management, resource and referral, and/or payment experience preferred.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $20.50 - $24.50 HR. In addition, PCG provides a range of benefits for this role. 

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.