Public Consulting Group

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Regional Director

Job Locations US-CA-San Diego
Posted Date 4 weeks ago(8/27/2023 9:03 AM)
Job ID
2023-9760
# of Openings
1
Category
Management
Type
Regular Full-Time
Practice Area
Human Services

Overview

About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Responsibilities

 

 

 

The Regional Director will oversee PCG’s work with the County of San Diego’s CalWORKs Welfare-to-Work/Refugee employment services and child care payment program, providing a variety of human services to more than 10,000 program participants at three offices across San Diego County. The Director is responsible for setting and overseeing the strategic direction of our San Diego project operation, in addition to maintaining strong client relationships, overseeing project performance, and managing professional development for program managers and staff. The ideal candidate for this position will bring significant experience overseeing successful projects and/or complex programs. The Regional Director manages a team of nine Associate Program Directors (APDs) and oversees approximately 3 human resources and finance support staff, with ultimate responsibility for approximately 300 staff and 50 contractors across this $40+ million operation. Due to the nature of this role, ongoing approval by the County of San Diego for the Regional Director will be required.

 

Initial priorities for this position include:

  1. Assess, evaluate, and improve San Diego project operations.
  2. Maintain high levels of performance, including meeting and exceeding monthly project performance metrics.
  3. Build rapport with the APDs, ensuring their efforts are aligned strategically and operationally.
  4. Build and maintain a positive and productive workplace culture.
  5. Oversee the adoption and integration of new case management and data reporting systems.

Anticipated focus allocation for the Regional Director 

  • 35% overseeing project operations, with a strong focus on performance and metrics.
  • 30% managing people and teams (coaching, problem-solving, reviewing reports/metrics).
  • 25% managing client relationship with the County of San Diego.
  • 10% community relations.

Key Responsibilities:

  • Oversee a large human services contract with responsibility for operations, finances, performance, and human capital development.
  • Provide strategic and decisive leadership, assuming responsibility and accountability for the entire San Diego operation.
  • Set the vision for our program and establish processes and procedures to achieve high performance.
  • Manage and develop the local Leadership Team of supervisors 9 Assistant Program Directors .
  • Lead the San Diego operation to become increasingly innovative and entrepreneurial.
  • Interface with various stakeholders, including: County of San Diego Leadership, Contracts and Program Staff, front line program staff/case managers, subcontractors, vendors, and PCG’s Finance, Human Capital Management, and other corporate support teams.
  • Leverage our daily performance metrics dashboard, integrating a data-driven approach across the San Diego operation.
  • Manage the budget.
  • Understand the impact of potential policy changes and adapt business operations accordingly (County, State or Federal legislation).
  • Ensure teams achieve our 10 Performance Metrics, which focus on rapid engagement of new clients, timely provision of supportive services (including child care and housing), optimizing employment outcomes for participants, and ensuring that families receive appropriate referrals for service.
  • Travel: 2-4 travel events annually.1 travel event in the summer, 1 travel event in December, and 2 travel events TBD.
 

Qualifications

 Minimum Qualifications

  • A Bachelor's degree or higher, preferably in business, business administration, social work, public policy, or other closely related fields. Significant related experience may substitute for the educational requirements.
  • Multiple years of experience leading CalWORKs/TANF or similar Human Services (Employment, Housing/Homelessness, Child Care, etc.) programs is strongly preferred.
  • A minimum of 7 years’ experience in management and business operations.
  • Expertise in working with data, reporting, and performance management.
  • Experience managing large projects (multi-million-dollar contracts, 50+ staff), programs, and on-going operations.
  • Demonstrated ability to establish and maintain professional relationships with federal, state and county agencies as well as the public and community organizations.
  • San Diego County residency will be required for the successful candidate. Relocation may be available.
  • Bilingual in Spanish, Arabic or another language widely spoken by program participants also desirable.

 

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $125,000 - $160,000. In addition, PCG provides a range of benefits for this role.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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