About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Overall Responsibilities:

PCG’s Human Services practice area is seeking a highly motivated and dependable Family Services Case Manager. This position works collaboratively with CalWORKs participants and partners to remove barriers through:

Housing case management;
Transportation Emergency Assistance (TEA) case management (car repair, rental, towing); and
Case management of families referred to Behavioral Health Services, Vista Hill, other outside partners for intensive services, and families being served through the Wrap Around Intensive Case Management program.

The FS Case Manager will receive referrals for families facing housing crises and determine eligibility for programming through either the Family Stabilization (FS) or Housing Support Programs (HSP). The Housing Support Program utilizes a rapid re-housing model to assist CalWORKs families who are facing homelessness to find and maintain housing. The program will provide participating families with intensive case management, housing identification, and financial assistance. The FS Case Manager will be responsible for conducting and documenting initial assessments as well as maintaining an on-going re-housing development plan with each program participant to identify housing needs, the appropriate level of service and funding source(s), and any barriers to housing. The FS Case Manager will work with the participant and other PCG CalWORKs Welfare to Work staff and community partners to remove any barriers to housing that will lead to optimal housing stability.

This person will provide quality case management services to Welfare-to-Work participants to ensure they move from government assistance to self-sufficiency by helping participants overcome barriers to employment. The Case Manager will work together with PCG Social Workers and Client Mentors to ensure that the barriers to employment are addressed and resolved. This person will be responsible for helping job ready participants sustaining employment and engage less work-ready participants in job training activities and educational programs to prepare them for employment.

This position requires full-time (Mon-Fri) in-office work. After 6 months of employment, employees may have the opportunity to work on a hybrid schedule, which will be evaluated case-by-case, based on the employee’s skills, knowledge progression at that time, and the needs of the business. If approval is provided for hybrid work, employees may be asked at any time to return full-time to the office based on business needs.

San Diego County Residence is Required.

Specific Responsibilities:

• Design and develop Welfare-to-Work plans for participants, such as determining and assigning work activities, educational and training programs. Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.
• Determine eligibility and need for supportive services including child care, transportation, and ancillary services.
• Manage participants progress towards achieving goals by creating and updating plans.
• Assist program participants in developing vocational goals reflective of their skills, capabilities and interests.
• Monitor and record clients monthly progress to make sure compliance with program regulations and participant attendance level at assigned work activities.
• Notify County’s human services specialist of non-compliance with work activities.
• Follow procedural requirement of CalWORKs by updating client case files in CalWIN.
• Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.
• Develop a re-housing plan with all program participants.
• Support in the design and development of Welfare-to-Work plans for participants, such as assisting and supporting client in work activities and educational/training programs.
• Assist program participants in developing vocational, educational and housing goals reflective of their skills, capabilities and interests.
• Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.
• Administer the Vulnerability Index and Service Prioritization Decision Assistance Tool (VI-F-SPDAT) to all program participants.
• Complete entry in San Diego’s Homeless Management Information System at initial assessment and each re-assessment.
• Intensive case management services by conducting and documenting assessments for homelessness vulnerability, housing barriers and financial sustainability.
• Participate in work-related committees, as assigned due to business need.
• Other duties as assigned.

Required Skills:

• Ability to work with and relate to participants and demonstrate active listening skills.
• Display a professional level of empathy for participants and respect for cultural differences.
• Must be computer literate and have MS Word, Excel and Internet skills.
• Ability to learn specialized databases and software systems.
• Process oriented and results-driven work strategy.
• Proper etiquette including customer relation techniques, superior verbal and communications skills.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Demonstrated ability to use various computer systems preferably CalWIN although not required.
• Ability to partner with and motivate participants with both physical and/or mental disabilities.
• Bilingual in Spanish, Arabic or other language commonly spoken by clients preferred.

San Diego County Residence is Required.

Required Education and Experience:
An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree;
AND at least 2 to 4 years of full-time experience in customer relationship and/or case management
Proficient with MS Office: Word, Excel, Outlook, PowerPoint.
Previous experience with multicultural staff and customers is a plus.
Previous knowledge in TANF/CalWORKs and/or Social Services is not necessary, but desired.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $22.50 - $26.50 HR. In addition, PCG provides a range of benefits for this role. 

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.