About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

       Overall Responsibilities:

PCG is seeking highly motivated and dependable Welfare to Work Supervisor with an interest in public service who can work in our San Diego, CA CalWORKS Welfare-to-Work/Refugee employment services operation. The Welfare to Work Supervisor will be responsible for supervising, mentoring and motivating Program Assistants and Employment Training Advisors (ETAs) to   ensure they follow procedural requirements of CalWORKs. The Welfare to Work Supervisor will ensure ETAs provide quality case management services to Welfare-to-Work participants to ensure they move from government assistance to self-sufficiency by helping the participants overcome barriers to employment.

This position requires full-time (Mon-Fri) in-office work. After 6 months of employment, employees may have the opportunity to work on a hybrid schedule, which will be evaluated case-by-case, based on the employee’s skills, knowledge progression at that time, and the needs of the business. If approval is provided for hybrid work, employees may be asked at any time to return full-time to the office based on business needs.

San Diego County Residence is required.

       Specific Responsibilities:

• Oversee performance of case managers to ensure participants receive quality and timely services.
• Ensure that program objectives and goals are met.
• Ability to understand and manage all levels of case management from early engagement to sanction with thorough knowledge of ETA job functions and requirements.
• Engage participants to support their progress and success in the WTW program.
• Communicate effectively with participants, case managers, and county representatives regarding WTW program requirements.
• Monitor and manage client flow in front desk/lobby area.
• Ability to coach and mentor staff.
• Ability to quickly learn and understand program requirements and metrics including early engagement, WTW sequencing, noncompliance and sanction process.
• Manage and complete necessary WTW reports.
• Adhere to County Program Guide (CPG) policies and compliance requirements.
• Resolve conflicts that arise with participants and failure to comply issues.
• Design and develop Welfare-to-Work plans for participants, such as determining and assigning work activities, educational and training programs and supportive services to assist participants in meeting assigned activities.
• Follow procedural requirement of CalWORKs by updating client case files in CalWIN an CERMs.
• Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.
• Maintain up-to-date knowledge of community resources, labor market and training resources.
• Complete all necessary county paper documents and forms.

        Required Skills:

• Ability to work with and relate to participants and demonstrate active listening skills.
• Display a professional level of empathy for participants and respect for cultural differences.
• Must be computer literate and have MS Word, Excel and Internet skills.
• Ability to learn specialized databases and software systems.
• Process oriented and results-driven work strategy.
• Ability to work across all levels of management and staff.
• Proper etiquette including customer relation techniques, superior verbal and communications skills.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Understanding of modern office methods and practices, efficient with computers.
• Demonstrated ability to use various computer systems preferably CalWIN although not required.
• Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
• Ability to partner with and motivate participants with both physical and/or mental disabilities.
• Ability to maintain a record keeping and follow-up system.

San Diego County Residence is Required.

       Required Education and Experience:

• Bachelor's degree preferred.
• At least 2 years of supervisory experience.
• 3 to 4 years of customer relationship management or case management experience, preferred.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $64,480 - $74,480 . In addition, PCG provides a range of benefits for this role.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.