Public Consulting Group

Computer Lab Assistant - Customer Service Representative - Creole/Spanish

Job Locations US-CA-San Diego
Posted Date 2 weeks ago(9/8/2023 11:33 AM)
Job ID
# of Openings
Customer Service/Support
Regular Full-Time
Practice Area
Human Services


About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit


Overall Responsibilities:

PCG is seeking highly motivated and dependable PROGRAM ASSISTANT to support the day to day operations involved in our San Diego, CA CalWORKS Welfare-to-Work/Refugee employment services operation. This individual will complete county paperwork, utilize the CalSAWS, perform data entry, reporting tasks and scheduling tasks. This individual will also be required to provide customer service in a professional and friendly manner, complete assigned tasks accurately and timely; and support the project by completing other various clerical duties. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills.



San Diego Conty Residence is required


Specific Responsibilities:


  • Generate comprehensive accurate reports to provide all staff with timely information and ensuring a better understanding of current operations.
  • Review/enter accurate data into databases.
  • Assist clients and providers over the phone and in person.
  • Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.
  • Complete necessary county paper documents and forms with required data or information.
  • Compile, copy, sort and file data activity records.
  • Communicate regularly with all staff to disseminate timely information.
  • Complete all necessary county paper documents and forms.
  • Produce monthly, quarterly, and annual reports required by the county.
  • Produce monthly, quarterly, and annual reports required by Supervisor, management and/or County.
  • Ensure all performance metrics are met in achieving participant stated outcomes.
  • Assist with or complete other duties as assigned.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Manage projects or contribute to committee or team work.
  • Provide small workshops to participants. 
  • Data Entry Reporting                                                                   

Computer Lab:

  • Provides customer service, including greeting clients as they enter or exit the building in a professional and friendly manner and answering routine questions for participants.
  • Help direct participant traffic in the lobby.
  • Provide outreach to new clients and follow up on referrals.
  • Establishes and maintains files in accordance with program standards.
  • Performs data entry and record keeping.
  • Creates case files for new participants.
  • Scheduling appointments for new and existing clients for services.
  • Provide technical support for clients using computer lab.
  • Monitor computer system performance to ensure proper operation.
  • Teach others to use computer equipment or hardware.
  • Train others in computer interface or software use.
  • Document operational activities.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.


Required Skills:

  • Ability to review numerous data points while paying strict attention to detail.
  • Ability to manage and analyze significant amounts of data.
  • Ability to prioritize work and meet deadlines.
  • Ability to work independently and within a team.
  • Ability to learn specialized databases and software systems.
  • Familiarity with scanning and general office equipment.
  • Ability to recognize and maintain the confidentiality of all materials in the work setting.
  • Demonstrated ability to use various computer systems preferably CalSAWS although not required
  • Ability to maintain a record keeping and follow-up system.
  • Ability to work independently on multiple projects simultaneously.
  • Excellent interpersonal and customer service skills.
  • Strong oral and written communication skills, including the ability to speak professionally and effectively on the phone and in person.
  • Ability to handle multiple tasks under pressure.
  • Skilled in managing multiple line phone system, filing, record keeping, computer operations, data entry and other clerical functions.
  • Experience with Microsoft Office applications, specifically Excel, Access and Word. Experience with database software is also a plus.
  • Experience with CalSAWS a plus.
  • Familiarity with scanning and general office equipment.


 Required Education and Experience:

  • High School diploma required, preferably Associates or Bachelor’s degree.
  • 0-2 years of relevant experience in managing data including data entry and analysis, as well as 0-2 years relevant experience in customer service.
  • Fluent in English; bilingual or multilingual candidates desired specifically in Spanish.




Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $19.00 - $22.00 HR. In addition, PCG provides a range of benefits for this role. 

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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