Public Consulting Group

Senior Operations Manager

Job Locations US
Posted Date 1 month ago(4/20/2023 3:38 PM)
Job ID
# of Openings
Operation Support
Regular Full-Time
Practice Area
Health Services


About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit




Senior Operations Manager


Public Consulting Group (PCG) is a leading public sector management consulting and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit


PCG is committed to a diverse workforce; a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.


PCG’s Health Practice Area is seeking an experienced Senior Operations Manager with strong financial, data management, and staff supervision experience. PCG Health supports hundreds of healthcare providers, emergency medical service providers, schools, and State Medicaid agencies to complete, review, and process Medicaid and Medicare cost reports, cost allocation plans, time studies, and rate setting efforts.  Throughout these project efforts the operations team is responsible for:

  • the intake of financial and statistical data;
  • developing tools for the categorization of cost data by the business team leads;
  • conducting internal trainings for completing the aggregation and automated input of data into approved report templates;
  • ensuring the accuracy of the calculation of results;
  • completing quality assurance processes to ensure cost data reconciles back to source files;
  • performing trend analysis to identify outlier issues; and
  • and preparing client facing reports.


This position is a new and internal facing position within our organization with the intended goal to achieve operational efficiencies, implement more rigor into our operational processes, identify opportunities to introduce new tools or technology to streamline processes, and have an enhanced focus on mitigating risk of current work.  This role will be a senior leadership position within our healthcare financing solutions center of excellence (COE) and oversee an operations unit, technology unit, and quality assurance unit.


The Operations Manager will have the opportunity to shape the development and establishment of a revised organizational structure and division, as well as help to realign existing staff into a roles that will better support their career development and allow for further growth in the organization.  The Operations Manager will have up to three to five direct reports, as well as indirect reports with an expected team of thirty to forty employees.     



 Specific Responsibilities

  • Manage the aggregation and processing of financial data for hundreds of healthcare providers, as well as multiple State Medicaid agency clients.
  • Assess current operational processes and recommend opportunities for operational improvement across the COE.
  • Develop work stream processes and implement changes to workstreams as necessary.
  • Ensure open, proactive, and transparent communication with COE management team members and senior project managers.
  • Be collaborative and work closely with product line leads to ensure appropriate planning for future growth, as well as receive feedback openly on what is working or not working with current operational processes.
  • Oversee and be personally responsible for the operations team and direct reports under them and manage the various components of the operational team, which includes data management and processing, training, technology, and quality assurance.
  • Responsible for development, management, and monitoring of key performance indicators across all operational departments.
  • Ability to travel on occasion with advanced notice to meet with staff and attend in person leadership team meetings.
  • Support ad hoc data analysis and requests.
  • Oversee the development of a robust data mart to support more efficient data reporting.  



  • Required Skills
    • Experienced leader with effective people and project management skills.
    • Self-starter who is able to take initiative with enthusiasm.
    • Organized, accurate and detail-oriented with self-initiated problem-solving skills.
    • Change management and reorganization experience and skill sets.
    • Oversees the daily workflow and schedules of the department.
    • Lead a team of different departments, monitoring interactions and providing growth and development on their career journey.
    • Able to meet tight deadlines and prioritize a varied workload in a fast paced, unpredictable, and demanding environment.
    • Ability to learn and take over a process, as well as document procedures.
    • Adept at understanding specific tasks and projects in a broad, “big picture” context
    • Strong Microsoft Office applications skills, especially MS Excel, other database and analysis tools such as Access, SQL and Tableau are also helpful.
    • Strong analytical, interpersonal, organizational, research, presentation, time management and problem-solving skills.
    • Strong quality assurance and improvement skill sets with the ability to evaluate, establish, and implement continuous improvement processes.
    • Strong verbal and written communication skills, particularly the ability to communicate technically complex developments, issues, and analyses in easy-to-understand and actionable ways.
    • Ability to use sound judgment in completing tasks and to seek guidance when needed.
    • Commitment to exceptional client service.
    • Dedication to accomplishing goals and challenges presented by clients and management.

Required Experience

  • 15+ years of relevant work experience with government and/or nonprofit finance office, accounting firm, consulting firm, Medicaid or other policy office.
  • Management experience overseeing 30+ people and/or large project teams.
  • Bachelor’s degree required, master’s or other graduate degree preferred, preferably with majors or concentrations in public administration, finance, accounting, business management, or another relevant field of study. 


Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $120,000 - $150,000. In addition, PCG provides a range of benefits for this role..

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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