Public Consulting Group

Healthcare Organizational Operations Administrator

Job Locations US-NY-Albany
Posted Date 7 days ago(5/26/2023 10:40 AM)
Job ID
# of Openings
Customer Service/Support
Regular Full-Time
Practice Area
Staffing Solutions Organization


Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.



Administrative Assistant – Bureau of Dental Review in Albany, NY


The Division of Operations and Systems, Bureau of Dental Review is recruiting for a Healthcare Organizational Operations Administrator to assist the Bureau in day-to-day operations.  Incumbent will be required to provide overall clerical and administrative support. This includes scheduling meetings and coordinating conference calls, timely distribution and flow of mail, screening and routing telephone calls, review, proofread, compose, and handle correspondence, including e-mail to staff and external customers, and recognize and appropriately handle confidential material. This position serves as Departmental or Division receptionist, as appropriate.



Additional Duties and Responsibilities

  • Answer routine phone calls about claims review activities
  • Escalate issues and complex claims
  • Assist in review and tracking of dental claims to include pended claims and oral surgery claim referrals.
  • Assist with writing standard claim missing information letters 
  • Maintenance of recoupment database and assistance in clearing any backlogs of recoupment cases
  • Compose recoupment letters according to dental reviewer’s instructions
  • Assist in investigative work and complaint coordination
  • Provide timely prior approval reports
  • Provide Salient reports
  • Information Technology (IT) Liaison
  • Development and maintenance of phone unit coverage calendar, in-office calendar, and tracking of staff training.
  • Assist with on and off boarding of staff



  • Ability to communicate effectively and work in a team environment
  • Ability to be flexible, innovative, and maintain a positive, professional demeanor
  • Must be computer literate and have MS Word, Excel, Outlook, and internet skills
  • Excellent organizational skills including the ability to prioritize work assignments
  • Strong writing skills
  • Attention to detail and accuracy
  • Ability to meet deadlines and adhere to established standards

Preferred Skills:

  • Familiarity with dental insurance , preferably Medicaid 
  • Familiarity with dental procedures

Basic Qualifications:

  • High school graduate or equivalent
  • Three years of administrative experience

*Employees must follow established work schedules. The usual work schedule is 37.5 hours per week, Monday through Friday. Normal work hours are 8:00 a.m. to 4:30 p.m. unless otherwise specified by the supervisor, this includes a half hour unpaid lunch break. Total work hours must equal 37.5 hours per week.




Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role: $17.00 hr. - $20.00 hr. In addition, SSO provides a range of benefits for this role.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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