About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

1. Supervise and monitor system stability, manage the team provide application maintenance support activities. Monitor performance of vendor teams and report performance indicators to IT director.
2. Follow steps to record, monitor performance of systems. Take necessary actions to maintain performance within guidelines.
3. Through documented procedures, identify defects/inefficiencies and make recommendations to streamline processes and improve service and support delivery.
4. Work with stakeholders within client and Vendors to maintain and prioritize a list of enhancements, improvements. Work with client stakeholders and vendors to implement.
5. Review project schedule, follow and report the progress or status of any development or enhancement work, review documented testing results, user feedback. Notify the Director of any work that is not being completed by the vendor in a timely manner as set forth in the Project Schedule.
6. Ensure project complies with best practices, enterprise standards and guidelines, and standard operating procedures as outlined within enterprise standards
7. Support, monitor and review systems operation requirements, design documents, and production scenarios provided by the vendor and State teams, ensuring system design meets availability and performance objectives.
8. Review and maintain client Audit and Patch management standards, guidelines and procedures on a quarterly basis to follow client’ s Governing and Regulatory bodies.
9. Maintain a system support model for all assigned systems and its components.

• 7 – 10 years of experience with IT solutions or systems
• Experience in managing a team, experience with services management, project management
• Experience in managing IT projects, Managing support for business-critical applications
• Experience in managing Infrastructure

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Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role: $115,000 - 135,000. In addition, PCG provides a range of benefits for this role.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.