Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Northeast Education Operations Director

PCG’s education services help school districts and state agencies support the instruction, operations and health services provided to millions of students each day across the United States. The Northeast Operations Director is a leadership position that impacts more than 15% of all public school students in the nation.  

The Northeast Education Operations Director must effectively lead and build capacity at an enterprise level to ensure client satisfaction and continued growth. This remote position will lead, develop, and grow established, high-performing functional teams in the areas of program management; client engagement and support; data science; and business analytics in support of PCG’s Northeast Region education consulting and technology service portfolio. The successful candidate will be responsible for managing the teams, structure, processes that ensure a positive impact on student outcomes, meet contractual obligations to a high degree of satisfaction, and supports PCG’s growth.  

Duties & Responsibilities:  

Operational Excellence 

• Develops and implements business approaches, strategies, and performance metrics - tracking progress and measuring performance of programs, teams, services, and staff/contractors as assigned

• Ensures operating procedures and practices are followed for all major processes to ensure standardization, consistency, quality, and compliance
• Ensures compliance with local, state, and federal regulations and contracted performance measures in day-to-day operations
• Develops and manages teams towards quantitative success metrics in the areas of satisfaction, efficiency, and cost
• Creates a safe, supportive culture of continuous process improvement with an eye towards scope management, client satisfaction, operational efficiency, and risk mitigation
• Manages budgets and resource leveling for all operations in support of contract compliance and profitability, in coordination with program managers, project managers, and service line leads 

Leadership & Team Building 

• Directly supervises the Functional Team leaders responsible for core functions that support the regional portfolio of clients and solutions
• Builds teams who will be focused on enterprise level improvement and new implementations, working with others to create a healthy and respectful team dynamic with a culture of mutual accountability
• Cultivates teams of professionals who focus on critical aspects of service delivery with an eye towards efficiency and innovation

• Fosters staff retention and growth and help develop a new “generation” of leaders in the region and firm, overall
• Hires, develops, motivates and retains key staff to build and sustain a team that strives for diversity in backgrounds, capabilities, and perspectives 

Collaboration & Coordination

• Represents the Northeast Region in interactions with PCG executives, services business line, development, and local client engagement and growth

• Works in close partnership with consultants, business development teams, and contractors/partners in the delivery of contracted services
• Strategically engages with clients and other stakeholders to understand the impact of PCG solutions, emerging client needs, and to ensure strong coordination across teams in meeting client expectations 

Education and Experience 

• 10+ years of Operations Management experience in the delivery of Education Technology (Data Systems, Learning Management Systems, etc.) and/or Education Professional Services (Help Desk, Training, Business Analytics, etc.) 
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources 
• Excellent leadership, management, and written and verbal communication skills with experience implementing systems for continuous learning
• Ability to engage and develop relationships with multiple agencies and organizations
• Ability to work across all levels of management and staff
• Experience in developing and coaching senior-level staff, focused on cultivating high-performing teams 
• Experience developing, implementing and improving standard operating procedures, onboarding/training plans 
• PMP certification is a plus 
• Demonstrated knowledge of PCG education services and client needs is a plus  
• Bachelor’s Degree in Education, or a related field of expertise

Required Skills

• Leadership skills, including the ability to be decisive, consistent, transparent, and open to feedback 
• Professional maturity and ability to put the best interests of the client and PCG above self-interest 
• Staff development and coaching skills 
• Effective conflict management skills 
• Collaboration skills (with peers, staff, and leadership) 
• Team-building skills 
• Strong communication skills (presentation, facilitation, and written) 

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Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role: $105,000 - $140,000. In addition, PCG provides a range of benefits for this role.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.