About Public Consulting Group

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Business Operations Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG employs approximately 2,000 professionals worldwide—all committed to delivering solutions that change lives for the better. The firm has extensive experience in all 50 states, Canada, and a growing practice in Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.  

PCG manages the daily operations of the Special Education Management System in hundreds of school districts across the Northwest Region which includes Washington, Idaho, Utah, and Colorado. 

The Business Operations Analyst is responsible for managing and delivering technology solutions and satisfying requirements during project and/or program initiation, scope management, time management, and quality management efforts. The ideal candidate is knowledgeable and well versed in the design and development processes to create and maintain Software Development Life Cycle (SDLC) documents, system specifications and project management documents. The Business Operations Analyst works internally with both technical and business service teams to define project scopes, setting priorities, developing and managing design and develop plans, tracking issues and resolution, managing aspects of the implementation, driving continued integration with related technology solutions and overseeing all aspects of the design.

Integral to the success of this position is positive interaction with business team and technology resources to ensure effective management and momentum of information systems/technology projects. In addition, this individual will establish and maintain effective professional work relationships, working collaboratively with the technology and business teams to help integrate key technologies in support of the client and the business. 

• Create and manage all system specifications required for project and client management
• Create requirements-gathering documents to identify business and user needs
• Create functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams
• Create wireframes or prototypes using Axure RP, or related tools
• Performs testing to ensure functionality works as intended
• Operate in a central region and support multiple projects across multiple states
• Obtain proficiency in providing design and development tools

Experience

• Bachelor's degree 
• Minimum of 3 years of System Design in an organizational setting 
• Expertise and work experience utilizing (SDLC) System Development Life Cycle and (QA) Quality Assurance methodology standards and best practices
• Development of Requirements Specifications, Design, Process/Flow Diagrams, Test and Implementation Plans
• Axure, Sketch, and/or Figma experience is a plus
• UI/UX experience and course certification is a plus
• Knowledge of special education is a plus
• Knowledge of Jira is a plus

Required Skills 

• Strong interpersonal and leadership skills with ability to interact with various IT and business client departments/project teams
• Ability to work in a fast-paced and changing environment; reacts professionally under pressure
• Ability to manage priorities across multiple teams/projects, platforms
• Detail oriented with excellent analytical, planning, and organizational skills
• Excellent written and oral communication skills; speaks clearly and persuasively in positive or negative situations
• Strong facilitation skills
• Excellent time management skills; self-starting and self-motivated
• Ability to work well independently or leading a design team with limited supervision; strong team collaboration

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. 

As required by applicable law, PCG provides the following reasonable range of compensation for this role: $65,000 - $85,000.

In addition, PCG provides a range of benefits for this role.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.