Public Consulting Group

Eligibility Coordinator

Job Locations US
Posted Date 5 days ago(1/24/2023 2:15 PM)
Job ID
# of Openings
Customer Service/Support
Temporary Assignment
Practice Area
Staffing Solutions Organization


Eligibility Coordinator – State of Montana (Remote)


Staffing Solutions Organization LLC (SSO), a wholly owned subsidiary of Public Consulting Group, is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.


An Eligibility Coordinator (Medicaid) serves in a supportive capacity to the Supervisor and provides quality customer service to Montana’s citizens regarding the eligibility application process. The purpose of this position is to answer calls from clients and provide basic information about their cases as well as information about services available to the client. 




Duties and Deliverables

The duties of this position include:

  • Complying with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
  • Working with clients over the phone to assist with eligibility questions.
  • Assisting clients with reporting, eligibility, and compliance requirements.
  • Coordinating approved client services.
  • Coding, computing, verifying, posting, reconciling, and/or updating standard documents.
  • Updating case records and completing documentation requirements.
  • Informing supervisor of emergency trends in service needs.
  • Providing clients with information about how to apply for benefits.
  • Confirming receipt of documents from clients.
  • Replacing various cards clients use to access benefits.
  • Providing information about resources to clients.
  • Other duties as assigned.


  • Knowledge, Skills, and Certifications


    To qualify for this position, the candidate must have training, education, or experience in office and administrative support work that demonstrates:

    • Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations, or social services that have an eligibility or compliance component; and
    • The ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.

    Minimum Qualifications

    • High school diploma, or equivalent required. Must be 18 years of age or older. Some college training preferred.
    • Must be a US Citizen
    • Ability to speak, read, and write English clearly and concisely. Fluency in a second or multiple languages would be a plus.
    • Mountain Standard Time Location is preferred (Montana, Colorado, New Mexico, Utah, Wyoming)
    • Employment is contingent on completion of a background check.
    • Own telephone, computer, wireless internet (WiFi) and electronic equipment.
    • Must have access to a working PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job.
    • A headset is preferred.
    • Location

      The work will be performed remotely during the hours of 7am-6pm Mountain Standard Time.



All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.


Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable compensation for this role: $20.00 per hour. In addition, SSO provides a range of benefits for this role.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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