Public Consulting Group

Operation Support/Fulfillment Manager

Job Locations US-AZ-Phoenix
Posted Date 2 days ago(9/23/2022 8:50 AM)
Job ID
# of Openings
Operation Support
Regular Full-Time
Practice Area
Public Partnerships LLC


Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. 


Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.


Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at


  • Manage and develop high-performing teams with a clear expectation of excellence
  • Interview, hire, onboard, train, guide, supervise and develop a team of Operations Support / Fulfillment staff working remotely and in office in various time zones
  • Design and control the Fulfillment processes ensuring operations are efficient and effective.
  • Delegate ownership and tasks to team members, and schedule regular check-ins to confirm the integrity and timeline of project / process progression
  • Manage departmental vendors including selection, monitoring and invoice approval
  • Verify the integrity of operational measurements, tracking and trending results of team members and direct reports
  • Manage the tracking, trending and critical analysis of operational metrics to identify the root cause, and provide lean and quality-driven process and resource recommendations to upper management
  • Ensure spreadsheets with analytical and performance data around operational metrics are maintained
  • Oversee all document management and Mail room responsibilities including incoming/outgoing mail, mailroom inventory and supplies, mailroom machines and vendors and fulfillment requests.
  • Capture and identify improvement, automation and standardization opportunities
  • Work with cross-functional teams in implementing process and system changes
  • Work with IT / Data Analysts in creating and servicing Dashboards and automations
  • Prepare / modify standardized Process and Procedures, resources, training, Performance Index, and other documentation
  • Interface with internal / external partners at all levels


  • Management skills to de-escalate challenges and cultivate a culture of positivity and self-management
  • Proven ability to influence business decisions
  • Ability to prioritize and handle multiple projects, tasks, and objectives simultaneously
  • Strong project management and analytical skills
  • Vendor Management skills preferred
  • Self-motivated and results orientated
  • Demonstrated accuracy and strong attention to detail
  • Strong communication skills
  • Sense of ownership and ability to thrive in a fast paced, changing environment
  • Ability to maintain sensitive and confidential information regarding staff and company information
  • Proficiency in creating spreadsheets and running reports
  • Excellent computer skills including Word and Excel
  • Proficient in Microsoft Office 365 toolset, including Outlook, Word and PowerPoint. Knowledge of Microsoft Project and/or Visio is a plus
  • Quick data processing skills



Bachelor’s degree is required or advanced work and management experience within a Fulfillment role and 


5+ years’ experience performing fulfillment and mailroom tasks;


Manage teams with staff working remotely and on location in various time zones.

Up to 20 non-exempt direct reports


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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