Public Consulting Group

Bi-lingual Spanish Customer Service Representative I

Job Locations US
Posted Date 1 week ago(8/4/2022 2:43 PM)
Job ID
2022-8426
# of Openings
6
Category
Customer Service/Support
Type
Regular Full-Time
Practice Area
Public Partnerships LLC

Overview

PCG Customer Service Representatives are expected to answer calls coming from multiple queues, based on assignment, and take all appropriate follow-up actions.

Responsibilities

  • Effectively manage large amounts of incoming calls;

 

  • Understand and be able to use all systems;

 

  • Identify and assess customers’ needs to achieve satisfaction;

 

  • Provide accurate, valid and complete information by using the right methods/tools;

 

  • Handle complaints, provide appropriate solutions and alternatives;

 

  • Meet personal and team goals and metrics;

 

  • Work as a team member with all other staff;

 

  • Follow procedures, guidelines and policies;

 

  • Other duties as necessary.

Qualifications

 

  • High school degree or GED; Bachelor’s Degree is desirable;
  • 6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills;
  • Active listening skills;
  • Strong computer skills;
  • Knowledge of Microsoft Office programs;
  • Excellent written and verbal communication skills;
  • Ability to maintain confidentiality;
  • Ability to multi task in a fast paced environment;
  • Experience in meeting deadlines and adhering to strict standards;
  • Enthusiasm for work responsibilities;
  • Knowledge of Medicaid is desirable;
  • Bilingual with Spanish preferred

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