Public Consulting Group

Supervisor Supports Broker

Job Locations US-MD | US-MD | US-MD | US-MD-Baltimore
Posted Date 3 days ago(6/27/2022 9:54 AM)
Job ID
# of Openings
Case Management/Care Coordination
Regular Full-Time
Practice Area
Public Partnerships LLC


Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.


Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.


Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at


Duties & Responsilbities:  (Can be located anywhere in state of Maryland)

  • Effectively supervise and mentor members of the Supports Broker team. 
  • Fulfill roles of Lead Supports Broker as needed. 
  • Facilitate and attend stakeholder outreach, training and marketing events in communities served by PCG Public Partnerships. 
  • Document and report all participant/representative complaints regarding PCG Public Partnerships services using required reporting processes and systems. 
  • Report and appropriately follow up on allegations or reports of suspected fraud, abuse, neglect, and exploitation. 
  • Maintain documentation of services provided in accordance with applicable policies and procedures. 
  • Assess staff knowledge, skills, and abilities relative to operational requirements 
  • Provide subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management of Supports Brokers. 
  • Develop training materials and curriculum (system user guides, PowerPoint presentations, tutorials, helpful hints, etc.) to promote staff development and job performance.  
  • Demonstrate initiative and active participation in program development, special projects and Information and Assistance Operations at-large.  
  • Provide supervisory leadership, mentorship and training to new and existing Brokers, spearheading professional and workforce development within the Information & Assistance team. 
  • Co-author or otherwise contribute to development of new policies, procedures, training materials and other resources designed to facilitate successful self-direction of services and best practice support brokerage. 
  • Respond to escalated state program office, Supports Broker, Participant and other stakeholder inquiries, complaints and grievances. 
  • Coordinate and perform quality management, including internal audits and other quality control activities. 
  • Handle and process all documents, files and Participant information in accordance with HIPAA guidelines and requirements. 
  • Provide training, mentorship, guidance and job-shadowing to newly hired Supports Brokers,  effectively supporting their program orientation and acclimation to the PPL work environment. 
  • Represent Public Partnerships at select conferences, stakeholder forums and other community events. 
  • Successfully maintain a roster of program Participants. 
  • Demonstrate initiative and active participation in program development, special projects and Information and Assistance Operations at-large.  
  • Contribute to the development and improvement of training materials and other program resources used by Participants and Support Brokers to facilitate successful self-direction of services. 
  • Provide training and other group presentations to state clients, MCO clients and other Participant referral sources 
  • Support new programs and launches and cross-collaboration with other states/ programs 
  • Other duties as assigned 


Required Skills:

Position requires excellent communication, presentation and office technology skills. Supports Broker Supervisors must have ability to work well independently with minimal supervision within a remote team structure.   


  • Strong verbal and communications skills. Ability to maintain appropriate etiquette and customer support techniques, including use of program and population-specific language and terminology. 
  • Ability to effectively communicate with colleagues, program participants and other stakeholders. 
  • Ability to identify, assess and respond to the unique needs of individuals with disabilities. 
  • Capable of teaching Supports Brokers necessary skills to achieve a consultancy leadership mindset; the ability to stimulate others to look at traditional health care service systems in new and different ways.  
  • Ability to teach and expound on the core tenets of self-directed services. Fundamental understanding of the history and foundations of the self-direction movement. 
  • Excel at meeting required deadlines; mentoring and managing others to effectively prioritize their work 
  • Ability to recognize, maintain, and provide oversight with respect to the confidentiality of all materials in the work setting. 
  • Mastery of modern office methods and practices; efficient with computersMicrosoft Office Suite software and Public Partnership’s proprietary technologies. 
  • Excellence in managing positive working relationships with federal, state and county agencies and other community stakeholders. 
  • Ability to effectively oversee management of required service documentation and billing in an accurate and timely manner. 
  • Ability to work independently, with minimal direct supervision. 
  • Strong supervisory skills 




Education: BA or BS degree in related field required, can be substituted for 5 or more years of related experience


Experience: 3 years of related experience required 

Additional education and experience requirements may be required, as indicated by state contract requirements


Supervisory Responsibility:  Direct Supervision of multiple Supports Brokers located in office and/ or remote work settings. 

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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