Public Consulting Group

Quality Assurance Coordinator

Job Locations US-CA-El Cajon | US-CA-San Diego | US-CA-Chula Vista
Posted Date 1 month ago(5/19/2022 2:52 PM)
Job ID
# of Openings
Case Management/Care Coordination
Regular Full-Time
Practice Area
Human Services


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit





  • Ensures quality control procedures for operational processes are performed in accordance with established County guidelines and company policies and procedures
  • Performs comprehensive “cover to cover” compliance reviews on case files to ensure accuracy of data and narrative inputs
  • Supports the identification of training needs based on error trends
  • Reviews County Quality Control Audits to identify citations which may be challenged and reversed
  • Assists with internal and external compliance audits by the County and other agencies
  • Works to achieve an individual goal of “cover to cover” reviews and supports reporting requirements
  • Takes charge of personal development to achieve an individual case accuracy target of 90%
  • Assists the QA Supervisor, Lead QA Specialist and other staff members to ensure team goals are met
  • Reviews staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends
  • Compiles monthly performance reports for supervisors, management, and the County
  • Review project data to ensure adherence to established County guidelines
  • Identifies data errors which may lead to identification of training needs
  • Assists with review of departmental processes and proceduresAnalyzes monthly data and reports to ensure continued improvement of operations
  • Supports the identification of training needs based on error trends
  • Reviews staff responses to County Quality Control Audits ensuring accurate corrections have been made and maintain a tracking system to identify error trends
  • Ensures confidentiality of all information regarding staff performance and compliance
  • Partners with the QA Supervisor and other staff to identify training needs and error-trend rates

San Diego County Residence is Required.



Required Skills:


  • Ability to learn quickly in a fast pace environment;
  • Orientation toward team-based approaches;
  • High self-awareness and ability to accept feedback;
  • Ability to prioritize work and meet deadlines;
  • Process oriented and results-driven work strategy;
  • Ability to analyze data and develop summary reports;
  • Ability to establish and maintain professional relationships;
  • Detail and process improvement oriented;
  • Ability to learn specialized databases and software systems;
  • Ability to work independently and with minimal supervision;
  • Strong verbal and written communication skills;
  • Solid technical, practical, and demonstrable skills with Microsoft Office Suite applications;
  • Ability to recognize and maintain the confidentiality of all materials in the work setting;
  • Ability to maintain a record keeping and follow-up system

San Diego County Residence is Required.



Required Experience:



A Bachelor's degree or higher preferably in business, business administration, accounting, social work, public policy, or other closely related fields, preferred. Significant related experience may substitute for the educational requirements.



A minimum of two years relevant work experience in the public sector or other customer-centric service sector/industry


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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