Public Consulting Group

Client Success Partner

Job Locations US-NC-Charlotte | US-FL-Tampa
Posted Date 1 day ago(6/30/2022 12:35 PM)
Job ID
2022-7982
# of Openings
2
Category
Customer Service/Support
Type
Regular Full-Time
Practice Area
Education Services

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.

 

Career Information 

Our commitment to our clients flows from our commitment to our staff. We focus our business endeavors on the public sector because we value the missions and constituents that government agencies serve. Core to our business is the fundamental tenet that a diverse workforce instills a deeper appreciation of our clients’ challenges. At PCG, diversity is valued and inclusion is an expectation. We want our teams to reflect the communities we serve and are committed to hiring, retaining, and promoting a diverse staff. This ensures a variety of viewpoints are included in our project work, enhancing not only the culture in our offices around the world, but also improving the level of service we provide to our clients.

Responsibilities

*Please note:  This role is Remote/Hybrid, but preference is  for candidates residing in North Carolina, South Carolina, Florida and Virginia. 

 

Client Success Partner (Medicaid School-Based Services)

Client Success Partners are integral members of PCG’s Medicaid School-Based Services (SBS) program; the specific focus of this role will be on the Fee-for-Service (FFS) program. Client Success Partners will be responsible for managing, maintaining, and growing client relationships with state agency and/or local education agency (school district) stakeholders. This will be accomplished through direct client interaction, as well as collaboration with internal teams. This role must effectively integrate capabilities in client management and project management in addition to promote strong connectivity with the other Client Success Partners and their functional area counterparts across Operations, Technology, and Program Integrity.

 

Responsibilities: 

Clients

  • Learn/Understand Federal, state, and local Medicaid policies as they pertain to our education clients
  • Drive client reimbursement optimization and program expansion and identify risk factors and execute mitigation strategies
  • Focus on developing long-term client relationships – expand influence, increase retention, solve issues, and drive satisfaction
  • Model best practices in terms of client, project, and change management
  • Lead client engagements/interactions (e.g., client meetings)
  • Proactively identify problems and provide solutions to clients
  • Build client excitement in terms of new features, functionality, and services
  • Provide internal feedback regarding the evolving needs of our clients and how we can remain responsive, competitive, and good partners

 

Collaboration & Coordination

  • Contribute to a professional and respectful team dynamic with a culture of mutual accountability
  • Deliver results in terms of client success metrics, both individually and collaboratively
  • Collaborate and coordinate with team members to meet our clients’ needs. Examples include:
    • Coordinate with Operations in terms of the creation of status update meeting materials, respond to data or reporting requests, and evolve our services based on training and help desk feedback
    • Work with Program Integrity functions to understand implications of policy shifts and effectively communicate with clients, track national trends, and ensure adherence to contractual obligations
    • Serve as the client contact re: change request process and involve appropriate team members from other functional areas

Qualifications

Required Skills and Experience:

  • Proven success at client relationship building
  • Effective communication skills (presentation, facilitation, and written) 
  • Collaboration skills (with peers, staff, and leadership) 
  • Data analysis skills, especially as it related to optimization opportunities
  • Ability to be decisive, consistent, transparent, and open to feedback
  • Highly organized and skilled at prioritization 
  • Professional maturity and ability to put the best interests of the client and PCG above self-interest 
  • Bachelor’s Degree Required

Preferred Experience:  

  • 5+ years' experience in client management
  • Background in education, information technology, and/or business operations
  • Experience using Asana or comparable task management, or project management, tools
  • Understanding of Federal and State Medicaid policies a plus
  • Medicaid experience a plus

 

Location: Remote/Hybrid, but preference for candidates residing in North Carolina, South Carolina, Florida and Virginia. 

 

#LI-remote

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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