Public Consulting Group

Client Success Representative

Job Locations US-VA-Richmond
Posted Date 3 months ago(4/14/2022 11:48 AM)
Job ID
# of Openings
Customer Service/Support
Regular Full-Time
Practice Area
Education Services


About Public Consulting Group


Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit


Career Information 


Our commitment to our clients flows from our commitment to our staff. We focus our business endeavors on the public sector because we value the missions and constituents that government agencies serve. Core to our business is the fundamental tenet that a diverse workforce instills a deeper appreciation of our clients’ challenges. At PCG, diversity is valued and inclusion is an expectation. We want our teams to reflect the communities we serve and are committed to hiring, retaining, and promoting a diverse staff. This ensures a variety of viewpoints are included in our project work, enhancing not only the culture in our offices around the world, but also improving the level of service we provide to our clients.


  • Builds relationships with users and school districts to understand problems and positions PCG to help solve them
  • Provides excellent customer service to all clients, as measured by responsiveness and client satisfaction through regular client surveys
  • Serves as primary point of contact for inquiries from PCG clients and system users, addressing 90% or more inquiries at the first point of contact
  • Prepares and delivers online and in-person training sessions, sales demonstrations,  and other presentations to a wide variety of clients and stakeholders
  • Captures, monitors and analyzes data and makes smart recommendations to help inform future training topics and frequency
  • Performs data file import processes, system configurations, and application testing in accordance with established procedures
  • Identifies gaps or improvements to existing processes, procedures, support materials, etc. and actively takes steps to continuously improves them
  • Continuously seeks opportunities to improve performance, help others, and grow
  • Other relevant duties as assigned



  • Motivated self-starter that is eager to learn new skills and technologies
  • Exceptional written and verbal communication skills
  • Ability to present ideas in user-friendly language
  • Strong attention to detail
  • Desire to work in a fast-paced environment
  • Ability to manage stress and effectively prioritize tasks in a high-pressure environment
  • Commitment to pitching in to support teammates


Required Experience:

  • Bachelor’s degree or equivalent experience


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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