Public Consulting Group, Inc. (PCG) currently seeks a highly motivated and dependable Program Administrative Assistant to perform the day to day operations involved in our San Diego, California, CalWORKs Welfare-to-Work/Refugee employment services operation.  This individual will be responsible for maintaining our applicant and employer database designed to ensure the success our business services team.  This individual may also complete county paperwork, utilize the CalWIN database for data entry and reporting tasks.  This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills.

Specific Responsibilities:

• Collect and enter data into applicant and employer database;
• Complete necessary county paper documents and forms with required data or information;
• Compile, copy, sort and file data activity records;
• Ensure standard operating procedures for the project are implemented and maintained;
• Obtain contract performance expectations and adhere to stringent federal, state, county, and company compliance objectives;
• Ensure customers/participants receive quality and timely services;
• Generate comprehensive accurate reports to provide staff with timely information;
• Communicate regularly with all staff to disseminate timely information;
• Communicate in a timely and concise way with community and county partners, including preparing regular status reports;
• Maintain communication with employment organizations and educational programs where CalWORKs participants are located;
• Seek feedback and direction from direct supervisor and project leadership team;
• Assist in conducting screening and interviews for available job opportunities
• Conduct employment readiness workshops in a motivational and inspirational manner; and
• Maintain strong working relationships with community and other government agencies that provide services to our common customers.

San Diego County Residences is Required

Required Skills:

• Ability to manage and report significant amounts of data;
• Ability to handle multiple tasks under pressure;
• Familiarity with scanning and general office equipment;
• Ability to learn quickly in a fast pace environment;
• Orientation toward team-based approaches;
• High self-awareness and ability to accept feedback;
• Ability to prioritize work and meet deadlines;
• Process oriented and results-driven work strategy;
• Ability to work across and communicate with all levels of management and staff;
• Ability to track and report data accurately and timely;
• Ability to establish and maintain professional relationships with clients, government and community agencies;
• Excellent problem-solving, decision-making, and organizational skills;
• Ability to deliver and present workshop curriculum in a motivational and inspirational manner;
• Ability to work independently and with minimal supervision;
• Strong verbal and written communication skills;
• Solid technical, practical, and demonstrable skills with Microsoft Office Suite applications;
• Ability to recognize and maintain the confidentiality of all materials in the work setting.
• Ability to maintain a record keeping and follow-up system.

San Diego County Residences is Required

Required Experience:

• High School diploma required, preferably Associates or Bachelors degree
• 0-2 years of relevant experience in managing data including data entry and analysis; 0-2 years of administrative experience; as well as 0-2 years relevant experience in customer service.
• Previous experience with multicultural staff and customers is a plus
• Previous knowledge in employment readiness services is not necessary but desired.

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.