Public Consulting Group

OR State - Rental Assistance Application Processor

Job Locations US
Posted Date 3 months ago(3/28/2022 2:40 PM)
Job ID
# of Openings
Operation Support
Temporary Assignment
Practice Area
Public Partnerships LLC


Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide—all committed to delivering solutions that change lives for the better. The firm has four designated practice areas with extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in Europe. Often combining resources from two or more practice areas, PCG offers clients a multidisciplinary approach to solve their challenges or pursue opportunities. To learn more, visit


The Rental Assistance Application Processor will determine program eligibility, review and validate application supporting documentation, and work directly with tenants and landlords to provide Emergency Rental Assistance to individuals who have been affected by the COVID-19 Pandemic.  


Successful candidates are public service oriented and possess excellent attention to detail, verbal/written communication, troubleshooting and recordkeeping skills. 



The Rental Assistance Application Processorresponsibilities include: 

  • Communicates via phone and email with applicants and landlords to obtain outstanding documentation to continue processing pending applications. 
  • Examines and evaluates all documents to ensure authenticity. 
  • Ensures applicant files are complete and concise, successfully completing 10 applications per day on average. 
  • Observes applicant/file confidentiality etiquette. 
  • Uses applicable policies and procedures to review Web based Emergency Rental Assistance applications to determine eligibility, make appropriate assistance recommendation, and finalize applications for Quality Control review in a timely manner. 
  • Calculates income, deductions, exemptions, and rental assistance amounts. 
  • Advises both Tenants and Landlords of program regulations, administrative policies, and procedures when required. 
  • Completes reports to detail application assignment status and reasoning for application processing delays. 
  • Participates in team meetings as required to discuss best practices and recommendations for improving workflow. 
  • Collaborates with supervisors and co-workers to ensure and achieve the department’s goals. 
  • Performs other job-related duties as assigned. 



  • Computer (PC), phone, and other office equipment 



  • Must have access to a working PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device to use for this job.
  • Must be able to secure a compatible headset.
  • Must have a Proven ability to work across organizations with effective communication, leadership, and project management skills 
  • Must have good telephone etiquette 
  • Must have a working Internet connection 
  • Must have proven experience in MS Office Applications 
  • Excellent writing, grammar, and spelling ability 
  • Excellent presentation and written/oral communication skills 
  • Ability to demonstrate empathy and de-escalate tense situations 
  • Ability to work in a deadline-conscious, results-driven environment 
  • Must exhibit strong writing skills, excellent attention to detail, and the ability to generate creative ideas while working both independently and collaboratively 
  • Must be a self-starter, multitasker who works well under pressure, and follows through on tasks 
  • Bilingual a plus (Spanish, Chinese, Russian, Vietnamese) 

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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