Public Consulting Group

Operations Director - Education

Job Locations US-TX-Austin | US-TX-Houston | US-TX-Dallas | US-TX-San Antonio
Posted Date 1 month ago(5/18/2022 10:46 AM)
Job ID
# of Openings
Regular Full-Time
Practice Area
Education Services


About Public Consulting Group


Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit


Career Information 


Our commitment to our clients flows from our commitment to our staff. We focus our business endeavors on the public sector because we value the missions and constituents that government agencies serve. Core to our business is the fundamental tenet that a diverse workforce instills a deeper appreciation of our clients’ challenges. At PCG, diversity is valued and inclusion is an expectation. We want our teams to reflect the communities we serve and are committed to hiring, retaining, and promoting a diverse staff. This ensures a variety of viewpoints are included in our project work, enhancing not only the culture in our offices around the world, but also improving the level of service we provide to our clients.


PCG’s Education Consulting service line focuses on highly complex and innovative state-level and district-level curriculum development and e-learning projects across several content areas and grade bands. PCG seeks an experienced Operations Director to lead and manage our curriculum development operations team, including the development and implementation of processes, strategies, and performance metrics to ensure consistency, quality, and effectiveness. The Operations Director works closely with the senior leadership team for each project to design and implement solutions that optimally address our clients’ needs. The Operations Director informs system-wide business processes, budgeting, and quality assurance practices. Specific responsibilities and skill/experience requirements are detailed below.


Specific Responsibilities  

  • Develops and implements business approaches, strategies, and performance metrics, tracking progress and measuring performance of programs, teams, services, and staff/contractors as assigned.
  • Ensures business rules and practices are followed for all major processes to ensure standardization, consistency, quality, and compliance.
  • Ensures compliance with local, state, and federal regulations and contracted performance measures in day-to-day operations.
  • Manages and tracks operations budgets for each client project; negotiates vendor contracts; and approves operations-related accounts payable as needed.
  • Participates in quarterly and yearly business reviews and provides weekly/monthly briefings as required.
  • Collaborates with colleagues across departments such as content teams, project management, finance, and legal as needed to address client business needs; identify, mitigate, and escalate risks; and resolve issues.
  • Manages vendor relationships.
  • Proactively develops strong relationships with the client/stakeholders to ensure client expectations are met/exceeded.
  • Recruits, manages, and actively works to develop staff, including training and capacity building efforts and performance management.
  • Identifies trends in compliance issues and business practices.
  • Ensures maintenance of standard operating procedures.


  • Excellent leadership, management, and written and verbal communication skills with experience implementing systems for continuous learning.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Ability to engage and develop relationships with multiple agencies and organizations.
  • Ability to work across all levels of management and staff.
  • Ability to prioritize work and meet deadlines.
  • Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public.
  • Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.
  • Proficient with Office 365 and the Google Suite.
  • Education:

    Bachelor's Degree in a related business discipline or the equivalent required.


    8+ years relevant work experience, proven track record of successfully managing teams of direct report employees, independent contractors, and agency staff. Experience in the K–12 education space, digital and print publishing, curriculum development, and/or e-learning development preferred.





EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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