Public Consulting Group

Client Success Associate - Education

Job Locations US-MI-Okemos | US-MI-Grand Rapids | US-MI-Lansing | US-MI-Detroit | US-IL-Belleville | US-OH-Akron | US-OH-Cincinnati | US-OH-Cleveland | US-IN-Fort Wayne | US-IN-Indianapolis | US-IN-South Bend...
Posted Date 3 months ago(4/8/2022 9:40 AM)
Job ID
2022-7802
# of Openings
2
Category
Customer Service/Support
Type
Regular Full-Time
Practice Area
Education Services

Overview

 

About Public Consulting Group

 

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.

 

 

Career Information 

 

Our commitment to our clients flows from our commitment to our staff. We focus our business endeavors on the public sector because we value the missions and constituents that government agencies serve. Core to our business is the fundamental tenet that a diverse workforce instills a deeper appreciation of our clients’ challenges. At PCG, diversity is valued and inclusion is an expectation. We want our teams to reflect the communities we serve and are committed to hiring, retaining, and promoting a diverse staff. This ensures a variety of viewpoints are included in our project work, enhancing not only the culture in our offices around the world, but also improving the level of service we provide to our clients.

 

Responsibilities

 

  • The Client Service Associate works in a deadline-oriented, fast paced environment as part of a growing team consisting of consulting and operations staff.
  • The teams’ goal is to provide exceptional service to school districts in the areas of special education management systems, federal claiming, and other school-based revenue programs.
  • The position requires a self-starter who can quickly learn our web-based technologies and lead clients through the implementation and training processes.
  • Responding to a high volume of phone, online message board, and email client support requests
  • This position revolves around technology, policy and financial management functions.
  • Conduct quality assurance on PCG’s web-based software.

Qualifications

  • Strong analytical skills, including the ability to analyze and organize data.
  • Strong attention to detail.
  • Excellent organizational, oral presentation and written communication skills.
  • Research and project management capabilities.
  • Proficiency in spreadsheets and word processing, preference given for experience with MS Office products including PowerPoint, Access, Excel and Word.

Required Experience:

  • A Bachelor's Degree or equivalent experience is required.
  • Medicaid claiming, schools (K-12) and/or special education experience a plus.

Other requirements:

 

  • Ability to work additional hours and some evening and weekend hours for certain tasks
  • Current work is being completed from home due to Covid regulations. In office work may be required once return to office protocols are established.
  • Travel to client sites within Michigan required when deemed safe following Covid regulations. Travel consists of 1-2 night trips typically with more travel during the summer months.

At PCG we celebrate diversity, and we strive to be a safe and inclusive place for our employees. We work to ensure that all employees have opportunities for professional growth and development. PCG employees care about and actively invest in our clients and the communities they represent.  The benefits we offer reflect our commitment to these values:

 

  • Health and Wellness
    • Medical (Blue Cross Blue Shield), dental, vision, disability, and life insurance
    • Domestic partner health benefit
    • Flexible spending account for healthcare
  • Life, Family, and Community
    • Paid parental leave
    • 20 days of PTO and 11 paid holidays (one of which is a discretionary holiday)
    • 32 paid hours annually for volunteering with communities that we serve
    • Transit and travel support, including flexible spending accounts, advances, and reimbursement
    • Remote work options
  • Retirement and Savings
    • 401(k) Retirement plan, including discretionary match program based on a maximum of 6% of gross salary
    • 529 College Bound Fund
  • Employee Growth and Engagement
    • Clark University MBA Program
    • PCG University: video, on-line, and on-site courses
    • In-company networking opportunities via Yammer

 

 

#LI-remote

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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