Public Consulting Group

Technical Business Analyst

Job Locations US
Posted Date 3 days ago(6/27/2022 1:57 PM)
Job ID
2022-7711
# of Openings
1
Category
Operation Support
Type
Regular Full-Time
Practice Area
Education Services

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.

 

 

Career Information 

Our commitment to our clients flows from our commitment to our staff. We focus our business endeavors on the public sector because we value the missions and constituents that government agencies serve. Core to our business is the fundamental tenet that a diverse workforce instills a deeper appreciation of our clients’ challenges. At PCG, diversity is valued and inclusion is an expectation. We want our teams to reflect the communities we serve and are committed to hiring, retaining, and promoting a diverse staff. This ensures a variety of viewpoints are included in our project work, enhancing not only the culture in our offices around the world, but also improving the level of service we provide to our clients.

 

Responsibilities

The Technical Business Analyst will support the EDPlan Innovations Team. This position will focus on gathering and writing business requirements and specifications for development, configuration of EDPlan Innovation modules, supporting defect/support tickets, performing user acceptance testing (UAT) and scheduled regression testing, along with other technical requests. This position works alongside other EDPlan Innovation positions including Product Leads, Client Success Partners, and Operations Specialists.

 

Responsibilities:

The Technical Business Analyst can expect to play an active role in a wide range of work assignments around the successful completion of Technology tasks from start to finish including, but not limited to:

  • Creates requirements-gathering documents to identify business and user needs.
  • Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams.
  • Creates wireframes or prototypes using Axure RP, or related tools.
  • Gathers and adapts business requirement feedback from key stakeholders for new development (ex. Project teams, other EDPlan Innovations)
  • Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance.
  • Performs deployment verification on Production site(s).
  • Performs regression testing for each release (Pre and Post release).
  • Assists with internal trainings for new features – ‘Train the Trainer’.
  • Participates in and/or provides training to new and existing users for EDPlan Innovations.
  • Assists with writing user stories for new features.
  • Assists product development and R&D with client focus groups on features/topics, if needed.
  • Assists with product troubleshooting and triage, when required and appropriate.
  • Prepares and posts defects/support requests. Manages through to completion and release.
  • Supports other teams with new state implementations, new feature configurations and new project rollouts, if appropriate.
  • Assists teams with technical assistance and clarifying functionality for SOP (standard operating procedure) documentation.

 

Qualifications

The successful candidate will demonstrate the following skills:

  • Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership).
  • Ability to work efficiently and accurately so that tasks and projects are completed on time and accurately.
  • Proven ability to take initiative and seek solutions.
  • Ability to develop competencies across all EDPlan Innovations Products.
  • Strong analytical skills, including the ability to analyze, organize, and present data.
  • Strong attention to detail.
  • Organization, planning, and time management skills.
  • Effective communication skills (presentation, facilitation, and written).
  • Curious to learn multiple states, product, and program functions.
  • Ability to build and maintain business relationships.
  • Ability to use sound judgment in completing tasks and when to seek guidance from Product/ Technology Leads when needed.

Preferred Experience:

  • 3+ year of business analysis and/or product design experience.
  • Knowledge or experience using EDPlan preferred.
  • Proven record of excellence in documenting, designing, and delivering technical solutions.
  • Experience with wireframing/prototyping tools such as Axure RP or ability to quickly learn.
  • Knowledge of Asana, JIRA, Zendesk, MS Project, and other project tracking tools preferred.
  • Proficiency in MS Office products, including PowerPoint, Excel, and Word.

 

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EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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