Public Consulting Group

Operations Associate

Job Locations US-WV-Charleston | US-WV-Beckley | US-WV-Braxton | US-WV-Charleston | US-WV | US-WV-Western Panhandle | US-Elkins | US-Fairmont | US-WV | US-WV-Glenville | US-WV-Huntington | ...
Posted Date 3 months ago(4/1/2022 6:19 AM)
Job ID
# of Openings
Operation Support
Regular Full-Time
Practice Area
Public Partnerships LLC


Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.


Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.


Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at


  • Operation associates will develop skills on financial management services for participant-directed programs in their assigned state(s) and are well versed in Public Partnerships technologies and suite of product offerings. The core role of the Operations Associate is to ensure the individuals and provider(s) are enrolled timely, enrollment paperwork is processed accurately, and all program requirements are being followed. Successful Operation Associates will demonstrate exceptional attention to detail, interpersonal skills, critical thinking and problem solving, effective communication methods (both written and verbal) and a passion for serving aging adults and individuals with disabilities. Operation Associates will work in a structured enrollment services center environment. 
  • High-energy, hands-on employee who thrives in a fast-paced work environment
  • Receives and processes enrollment referrals, applications and paperwork for participant-directed services received through email, fax, mail and online
  • Utilizes various software and databases including but not limited to, Portal, BPM, CRM and other third-party vendor sites.
  • Performs all functions necessary to support the enrollment of the individual/employer/authorized representative and provider(s) including obtaining employer identification numbers, completing criminal background checks, and other enrollment related requirements.
  • Updates enrollment status of individual participants and providers through portal and records in systems.
  • Strong aptitude for working independently with little guidance as well as collaborating with others
  • Adheres to daily processing metric goals
  • Ability to interact positively and build rapport with coworkers and/or external contacts.
  • Knowledgeable of state specific requirements to complete the enrollment process successfully.
  • Readily identifies potential barriers to timely enrollment and takes necessary steps to report to the enrollment supervisor.
  • Researches and resolves customer issues, always seeking the most productive outcome for both the customer and PPL.
  • Builds sustainable relationships of trust through open and interactive communication with various departments within PPL.
  • Performs file uploads and creates new records in systems.
  • Collaborates with internal and external stakeholders as necessary to ensure enrollment cycle times are minimized and the first payment to the provider(s) is received on time and in full.
  • Meets quality assurance standards as applicable to program.
  • Collects, analyzes and presents information that will be used for quality control, but more importantly, for process improvement activities.
  • Enters and monitors relevant documentation in enrollment systems and tools.
  • Identifies and documents enrollment issues and reports to supervisor.
  • Reports and responds to all individual complaints regarding Public Partnerships services using required reporting processes and systems.
  • Supports training for new Enrollment Operations staff
  • Enter and monitor relevant documentation in enrollment systems and tools.
  • Identify and document enrollment issues and report to supervisor.
  • Report and respond to all individual complaints regarding Public Partnerships services using required reporting processes and systems.
  • Demonstrated exemplary customer service and support experience
  • High computer literacy with proficiency in Microsoft Office products and web-based applications
  • High aptitude for process assessment, improvement and recommendation
  • Exceptional verbal and written communication skills
  • Ability to develop strong working relationships with external and internal stakeholders


  • Ability to review operations for efficiencies and lead effective change.
  • Must demonstrate strong analytical and logical reasoning skills for problem-solving.
  • Excellent accuracy, attention to detail, and multi-tasking capability.
  • Ability to collaborate geographically.
  • High level of attention to detail.
  • Intermediate expertise in MS Excel.
  • Excellent communication skills needed, both verbal and written.
  • Ability to communicate effectively and present to all levels of the organization, including the executive leadership team.
  • Payroll ledger entry and adjustment experience.
  • Ability to create Standard Operating Procedures for payroll and accounting tasks.
  • Achievement-oriented; enjoys taking on challenges.


    Some college experience preferred



    Minimum 1-2 years of experience in metric-based data entry and administration responsibilities. 1-2 years of professional experience working with aging adults or persons with disabilities.



EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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