Public Consulting Group

Continuous Quality Improvement Analyst I

Job Locations US-AR-Little Rock
Posted Date 2 days ago(1/14/2022 5:45 PM)
Job ID
# of Openings
Operation Support
Regular Full-Time
Practice Area
Human Services



About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit


The Evaluation Team at PCG conducts needs assessments, process, outcome, impact, policy and fiscal evaluations; the team also works closely with clients regarding data collection, management, visualization and dissemination in a broad range of sectors including behavioral health, public health, child welfare and justice.



Overall Responsibilities

Conduct in depth case record reviews and interview key stakeholders, including caseworkers, supervisors and families, to asess quality case practice and measure outcomes for children and families. Navigate multiple online systems to collect, report and justify findinings. 


Specific Responsibilites

  • Assist team in the implementation of quality assurance and research tasks.
  • Implement methodologies, evaluations and analysis plans. Proactively ask questions when guidance is needed.
  • Conduct qualitative and quantitative data collection, including completing stakeholder interviews and case record reviews.
  • Demonstrate awareness of resources available to clients and other project team members.
  • Clean and analyze qualitative and quantitative data.
  • Assist with quantitative and qualitative analyses.
  • Participate in trainings to understand the service delivery system for programs which are administered by states and monitored by federal regulators.


       Required Skills:

  • Ability to work both in a team environment and autonomously.
  • Casework knowledge of child welfare and youth services.
  • Excellent organizational and written communication skills.
  • Strong verbal communication skills.
  • Ability to clearly document findings and relevant support details
  • Travel up to approximately 50% is required.
  • Proficient in Microsoft Office products.


Required / Preferred Experience:

  • Bachelor’s degree.
  • One to two years casework experience in child welfare and/or youth services.
  • Knowledge of or experience with state and local government programs and services.


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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