Public Consulting Group

Technical Writer

Job Locations US-ME-Augusta
Posted Date 3 days ago(1/14/2022 3:51 PM)
Job ID
# of Openings
Customer Service/Support
Regular Full-Time
Practice Area
Health Services


Technical Writer - MaineCare


Staffing Solutions Organization LLC (SSO), a wholly owned subsidiary of Public Consulting Group, is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.


Job Duties: 


The Technical Writer will work with OMS and DHHS subject matter experts to communicate clear, accurate, and timely information to providers, members, staff, and other stakeholders about new initiatives, member benefits, and changes to MaineCare policies, reimbursement rates, billing guidance, and the claims system. The person in this position will be highly collaborative, have exceptional writing and editing skills, be organized, and maintain attention to detail. This is a thirty-hour a week position and will report to the Director of Communications and Planning.

This role will require 30 work hours per week.


The Technical Writer will:


  • Collaboratively draft, edit, and seek approval for written communications, including e-messages, surveys, letters, FAQs, information resources, internal newsletter articles, and other documents for mailing, emailing, and web posting.
  • Prioritize and organize communications to ensure accuracy and timeliness, including determining time estimates and deadlines for development and review, scheduling distribution, and identifying and tracking issues, risks, and action items
  • Facilitate Provider Communications committee and Member Material Review committee
  • Support business areas to follow defined communications processes and workflows; recommend improvements to processes, documentation, and templates as appropriate
  • Review and edit final draft versions of policy documents, including, but not limited to, rule-making for the MaineCare Benefits Manual and notices of rule-making
  • Use online document management tools (SharePoint, OneDrive) and standard templates for all communication processes; own the online documentation libraries and final versions of communications to ensure version control
  • Review reports to understand how providers and other external stakeholders are engaging with e-messages and the website
  • Develop and educate staff on internal MaineCare style guide
  • As needed, provide internal writing support to staff and review materials drafted by staff for external presentation




Minimum qualifications:


The successful candidate will have a five-year combination of relevant education and/or experience comprised of an associate or bachelor’s degree in communications, English, or a related field and at least one year of technical writing experience.


Preferred experience includes:


  • Experience with and knowledge of the Medicaid program and/or other health and human service programs serving low-income populations and/or other health insurance or claims-based systems
  • Lived experience with Medicaid and/or other health-related social needs common to individuals and families receiving Medicaid coverage


The background of well-qualified candidates will demonstrate the following competencies:


  1. Experience drafting, reviewing, and editing documents, often of a technical nature
  2. Experience writing for a variety of audiences, and the ability to use plain language writing principles to synthesize and describe complex or technical information for non-technical audiences in a concise and clear manner
  3. Experience owning the end-to-end process of creating documentation, including prioritizing, meeting deadlines, and coordinating work with others
  4. Ability to facilitate meetings and foster collaborative working relationships across teams
  5. Ability to work independently on multiple projects in a fast-paced environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. 

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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