Public Consulting Group

Office Coordinator - Medical Care

Job Locations US-ME-Augusta
Posted Date 1 day ago(9/20/2023 1:38 PM)
Job ID
# of Openings
Customer Service/Support
Regular Full-Time
Practice Area
Staffing Solutions Organization


Office Coordinator - Medical Care in Augusta, ME


Staffing Solutions Organization LLC (SSO), a on affiliate company of Public Consulting Group LLC, is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.



This is an embedded SSO position within the Office of MaineCare Services, Complex Case Unit (CCU) in Augusta, Maine. This involves administrative work in determining eligibility and coordinating services for medical care programs. The CCU provides Maine residents with simple and timely solutions to complex healthcare, financial, and placement issues through integrated provider and community involvement. 


This person must be located within reasonable driving distance to Augusta, ME.


  • Review client applications for medical care services in order to determine client eligibility for assistance from the CCU.
  • Assist clients in completing applications, provide information, and resolve problems in order to help individuals apply for and/or receive medical care services from the CCU.
  • Receive and respond to inquiries from clients, agencies, companies, and others in order to provide technical information and assistance.
  • Analyze reports, files, and other forms of information in order to identify barriers to placement and share findings with the team.
  • Provide professional and technical support to the CCU team by attending meetings, taking notes and dispersing to the team, sending emails, faxing documents, creating and filing member files.
  • Use MaineCare's eligibility and claims data to research member information and present findings to the team.
  • Outreach to facilities to locate/obtain placements as necessary.









Knowledge of assigned medical care program including client eligibility standards.


Knowledge of other federal/state programs offering services to clients.


Knowledge of medical terminology.

Knowledge of health insurance terminology.


Knowledge of special medical care services and non-standardized medical treatments available to clients.


Knowledge of computer technology and programs.

Ability to analyze and assess complex information.

Ability to work independently.


Ability to establish and maintain effective working relationships.

Ability to communicate effectively.
 Ability to write clearly and effectively.

: (Entry level knowledges, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).

  • A four (4) year combination of education and experience in care management/ medical eligibility programs and/or experience which demonstrates interviewing and data gathering skills as needed to form basis for judgments in eligibility determinations, claims resolutions, and payment authorization.
  • HS Diploma or GED is required; some college preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. 


Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role - $18.33 per hour. In addition, SSO provides a range of benefits for this role.


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed