The Contact Tracing Training Supervisor is responsible for overseeing a rotating team of new hire contact tracers and supervisors as they onboard into their position, are properly trained on their job duties, and advance to job readiness. The Training Supervisor will work closely with a cohort of new hires to complete their new hire training sessions, oversee their practical hands-on learning, and evaluate their skill levels through each training milestone. The Training Supervisor is responsible for new hire trainees’ completion of onboarding and transition to deployment, ongoing training for existing contact tracing staff, developing and enhancing training course material and other tools used, delivering innovative initiatives and assisting with quality assurance and other performance management evaluations.
This position is full-time, will report to a Team Captain and work closely with other Team Captains and the leadership team. The Training Supervisor will be scheduled for 35-40 hours/week to ensure coverage between 8:00am- 8:30pm daily. The position is temporary based off the needs of the project and the conclusion of the contract. Because the call center is open 7 days per week from 8:00am - 8:30 pm, night and weekend work will be required. PCG is committed to building a diverse staff and strongly encourage applications from candidates of color.
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.