The Contact Tracing Supervisor is responsible for overseeing a team of contact tracers as they reach out to Ohio residents who have come into close contact with a COVID-19 infected individual. Contact tracers provide the exposed individual with guidance on isolation and quarantine measures and answer questions they might have. The Supervisor will serve as a guide and oversee contact tracers as they generate lists of close contacts of cases and conduct daily outreach. The Supervisor will be responsible for onboarding new contact tracers, delegating work, ensuring all policies and procedures are followed by staff, performance, and productivity monitoring, communicating issues and questions to local health departments, and supporting case interviewers/contact tracers where necessary.
This position is full-time (5 days/week). Supervisors will be assigned a set schedule for 35-40 hours/week to ensure coverage between 8:00am- 8:30pm daily. The position is temporary based off the needs of the project and the conclusion of the contract. Because the call center is open 7 days per week until from 8:00am - 8:30 pm, night and weekend work is required. PCG is committed to building a diverse staff and strongly encourage applications from candidates of color
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.