Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.
Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.
Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com).
PPL is seeking a dynamic and results oriented individual to help our business development and referral source engagement. We’re seeking an individual who is both creative and detailed oriented: someone who has the ability to interact with internal and external stakeholders in order to solve a variety of complex issues in a way that supports individuals and their inclusion into self-direction. In this role, the candidate will be working in tandem with our Business Development team and Organic Growth project team to develop and execute problem solving initiatives that leverage their operational knowledge and background to facilitate our growth objectives. The Escalation Specialist will serve as the primary point of contact for all external feedback for referral source entities and their issues. The candidate will interface with both internal and external groups including Core Customer Service, Enrollment, I&A, and Financial Operations as well as referral entities and vendors for the selected programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Other duties may be assigned as appropriate and necessary).
Education: High School degree or equivalent required; Bachelor’s Degree is desirable
Experience: 2-4 years’ experience in a customer service-oriented role; Demonstrated success as a PPL Customer Service Representative, Operations Associate, Enrollment Specialist or Enrollment Coordinator for at least six months prior to application
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.