Public Consulting Group

Sr. Business Process Analyst

Job Locations US
Posted Date 2 months ago(11/19/2021 5:01 PM)
Job ID
# of Openings
Operation Support
Regular Full-Time
Practice Area
Education Services


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit


  • Supports Multiple projects with the implementation of PCG Products and Services.
  • Analyzes data and research issues to determine resolution recommendations for EDPlan Innovations a subset of our online case management tool for education entities.
  • Captures client requirements and translate into specification designs for web development
  • Performs solution testing in support of quality control processes
  • Provides service and support changes to existing software solutions and systems
  • Prepares wide range of materials required for launch projects – specific to Implementation support
  • Mentors new staff in Business Solutions or Mentor staff interested in gaining new responsibilities (Sr. level)
  • Facilitates assessments and evaluations on launch requirements and business rules to transition information to functional teams and identify Unit Acceptance Testing (UAT) needs – specific to Implementation Support
  • Follows, critically evaluates, and improves upon current application and processes
  • Develops and drafts system and end-user documentation
  • Assists end-users with support inquiries utilizing multiple platforms
  • Assists team if end-user inquiries need to be escalated
  • Assists team in delivery of online and on-site training for end users and our internal teams on various products and services.
  • Supports expert and “go-to” for other team members.
  • Supports team in outreach to clients to provide customer support and implement adoption management strategies for our services and products.



  • Demonstrated project management skills to ensure project deliverables and expectations are met on a daily basis.
  • Strong analytical skills, research and problem-solving skills.
  • Excellent organizational, oral presentation and written communication skills.
  • Ability to manage time to meet critical deadlines.
  • Ability to work independently and with a team
  • Detail-oriented problem-solving approach to business issues
  • Commitment to deliver exceptional client service and contribute in a team environment
  • Proficiency in all Microsoft applications
  • Proficiency with database management systems
  • Bachelor's Degree or equivalent experience
  • 6+ years similar work experience





EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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