Public Consulting Group

Senior Continuous Quality Improvement Analyst

Job Locations US
Posted Date 2 months ago(11/12/2021 4:59 PM)
Job ID
# of Openings
Operation Support
Regular Full-Time
Practice Area



About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit



Senior Analyst Continuous Improvement


REPORTING TO: Chief Operating Officer



The Senior Analyst Continuous Process Improvement will execute special projects at the direction of the Chief Operating Officer (COO) to drive operational efficiencies and process improvements for the firm. The role will consist of a hybrid of duties to include project management, business analysis, business process reengineering, results verification, and audits.



  • Serve as the point person to drive outcomes on special projects for the COO.
  • Manage schedules and budgets associated with project execution.
  • Implement change management in support of ongoing process and automated system changes.
  • Document business requirements and user stories for new and improved business capabilities.
  • Assess and document process improvements using process flows and other business process reengineering methods.
  • Validate project outcomes by conducting system application testing and data analytics activities.
  • Create and present briefings and reports to senior leadership.
  • Execute other duties as assigned.




  • Experience with implementation and use of software applications.



  • Remote working most of the time.
  • Overnight travel is required on occasion.



    • None, however, will need to accomplish tasks with indirect stakeholders




  • Bachelor’s Degree from an accredited college
  • Minimum of 15 years of experience with business process improvement and change management.
  • Strong project management skills to include managing scope, schedule, quality, communications, and risk.
  • Experience in driving outcomes
  • Six Sigma certification
  • Exceptional critical thinking and analytical skills
  • Excellent verbal and written communication skills
  • Ability to work with persons at varying levels and different educational backgrounds.
  • Strong self-initiative
  • Strong interpersonal skills
  • Proficiency in Microsoft Office products to include PowerPoint, Word, Excel, Visio, and Project
  • Ability to travel up to 15%


Required / Preferred Experience:

  • Bachelor’s degree.
  • Knowledge of or experience with state and local government programs and services.


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Public Consulting Group!

Not ready to apply? Connect with Public Consulting Group for general consideration.