Public Consulting Group

Sr. Account Specialist

Job Locations US-TN-Nashville
Posted Date 3 months ago(11/1/2021 12:57 PM)
Job ID
# of Openings
Regular Full-Time
Practice Area
Education Services


About Public Consulting Group


Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit



PCG is currently seeking a Senior Account Specialist to work in Tennessee and support our Tennessee State-Wide Medicaid service line.  For the right motivated individual, this is an excellent opportunity to grow with us and help special needs students and school districts across the region recover available federal reimbursements.  The Senior Account Specialist works in a deadline-oriented, fast-paced environment as part of a growing team consisting of consulting and operations staff.  Senior Account Specialist role is in PCG's Applied Solutions Group career ladder.

The Senior Account Specialist will specifically support his or her assigned Project Manager/Client Lead in all aspects of project execution. This position revolves around operational functions of our school-based Medicaid implementation and ongoing support services.  


The Senior Account Specialist can expect to play an active role in a wide range of work assignments including, but not limited to:

  • Lead the implementation process of new school districts and ongoing operational efforts in areas of provider enrollment
  • Support strategic initiatives designed to grow program enrollment
  • Coordinate and lead internal and external client meetings
  • Serve as back-up contact for Project Manager/Client Lead
  • Analyze reports and system data to monitor program performance and help clients optimize reimbursement
  • Lead customer service and operations for the clients
  • Lead client trainings and professional development
  • Learn/Understand school-based Medicaid policy, remain up to date on any changes, and discuss policy implications with clients
  • Work with a team to accomplish other duties on projects to meet deadlines
  • Once trained and established, this individual will be expected to develop relationships with their projects’ clients. The ideal candidate is personable, proactive in anticipating client needs, enjoys meeting clients in person, and feels a sense of duty to follow-up with client requests and maintain client satisfaction.



Required Skills:

  • Excellent client management and customer service skills.
  • Strong analytical and reporting skills, including the ability to analyze and organize data.
  • Excellent organizational, oral presentation and written communication skills.
  • Ability to manage time to meet critical deadlines for several ongoing projects.
  • Ability to work independently and with a team.
  • Database skills.
  • Proficiency in MS Office products, including PowerPoint, Excel and Word.

Required Experience

  • A Bachelor’s degree
  • 5 + years similar work experience


Differentiating Experience

  • Consulting experience
  • Leading school-based Medicaid projects
  • Working with Tennessee Health Care Authority
  • Understanding Federal and State Medicaid policies






EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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