Public Consulting Group

Client Service Associate

Job Locations US-MN | US-IL-Chicago | US-MI-Okemos
Posted Date 2 weeks ago(10/13/2021 4:17 PM)
Job ID
2021-7250
# of Openings
1
Category
Customer Service/Support
Type
Regular Full-Time
Practice Area
Education Services

Overview

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit

 

http://www.publicconsultinggroup.com/education/

 

PCG celebrates diversity and we are committed to recruiting and hiring from a diverse candidate pool.  Candidates from diverse backgrounds are strongly encouraged to apply.

 

Our teams are subdivided by region and product lines; this position runs operations for the EDPlan product line (EasyIEP, EasyTrac, etc.) for Minnesota clients. The work we do is indirect but meaningful: by supporting school districts in developing efficient operations and monitoring compliance, the more time and attention they can dedicate to students and teachers in their districts. This role builds the capacity of school districts to leverage PCG’s web-based tools and programs to support best practice in the delivery of supports, instruction, and interventions to students, while making administrative aspects of meeting the diverse needs of students as efficient as possible. You will become an expert in our EDPlan system and be able to work with both clients and developers to recommend updates. While this position works in one state, we encourage cross-collaboration, knowledge-sharing, and networking between projects across the country.  

Responsibilities

 

  • Serve as the primary point of contact for clients: build relationships with users and school districts to understand problems and position PCG to help solve them
  • Capture, monitor, and analyze data and make smart recommendations to help inform future client needs
  • Identify gaps or improvements to existing processes, procedures, support materials, etc. and actively take steps to continuously improve them
  • Perform data file import processes, system configurations, and application testing in accordance with established procedures
  • Prepare agendas and run client status meetings
  • Learn state policies and conduct ongoing monitoring
  • Write specification documents and monitor completion of development updates
  • Conduct quality assurance on PCG’s web-based claims and software

Qualifications

 

Qualifications

  • The most successful people at PCG have an entrepreneurial mindset; this means you think strategically, take initiative, and won’t hesitate to dig-in and do it yourself. You don’t pass the buck and have an unrelenting commitment to high-quality work.
  • As part of the project team, you’re often in the middle. We translate complex development concepts, sometimes to people with no development background. We elevate concepts to function within our existing software and in turn convey that to the development team through specification documents.
  • You get energized instead of overwhelmed. You often work at a fast clip and enjoy having multiple projects, a variety of competing priorities, and the freedom to decide where you want to start.
  • You’re a quick study and used to cutting straight to the point. You can easily identify and move past superfluous information to get to the meat of the issue.
  • Our clients are all unique and exist at various levels in their organization; your presentation skills need to be polished and tailored to your audience.
  • You have high proficiency in spreadsheets and word processing, preference given for experience with MS Office products including PowerPoint, Excel and Word.

Requirements:

  • A Bachelor's Degree or equivalent experience is required.
  • Ability to work additional hours and some evening and weekend hours for certain tasks
  • Travel to client sites within Minnesota required when deemed safe following Covid regulations. Travel generally consists of 3-night trips about 2 times per year.

At PCG we celebrate diversity, and we strive to be a safe and inclusive place for our employees. We work to ensure that all employees have opportunities for professional growth and development. PCG employees care about and actively invest in our clients and the communities they represent.  The benefits we offer reflect our commitment to these values:

  • Health and Wellness
    • Medical (Blue Cross Blue Shield), dental, vision, disability, and life insurance
    • Domestic partner health benefit
    • Flexible spending account for healthcare
  • Life, Family, and Community
    • Paid parental leave
    • 20 days of PTO and 11 paid holidays (one of which is a discretionary holiday)
    • 32 paid hours annually for volunteering with communities that we serve
    • Transit and travel support, including flexible spending accounts, advances, and reimbursement
    • Remote work options
  • Retirement and Savings
    • 401(k) Retirement plan, including discretionary match program based on a maximum of 6% of gross salary
    • 529 College Bound Fund
  • Employee Growth and Engagement
    • Clark University MBA Program
    • PCG University: video, on-line, and on-site courses
    • In-company networking opportunities via Yammer

For more information about our benefits, please visit https://publicconsultinggroup.com/careers/benefits/

 

 

#LI-DM1

#LI-Remote

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Public Consulting Group!

Not ready to apply? Connect with Public Consulting Group for general consideration.