Public Consulting Group

Change Management & Communications Specialist

Job Locations US-NY-Troy
Posted Date 1 month ago(9/23/2021 1:23 PM)
Job ID
# of Openings
Regular Full-Time
Practice Area
Human Services


Public Consulting Group (PCG) is a leading public sector management consulting and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit


PCG is committed to a diverse workforce; a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.


We are seeking a Change Management and Communications Specialist to help implement change management, stakeholder outreach, and communications activities for large-scale systems transformation projects in the Health and Human Services sector. The Change Management and Communications Specialist will work with project staff (project management, training, customer service, and implementation teams) and client staff and stakeholders to implement an effective, results-driven change management process. This position requires creative thinking as well as a keen technical eye and excellent communications skills. Experience with government agencies and/or human services organizations is preferred but not essential.


Specific Responsibilities:

  • Maintain and implement organizational change management plans and stakeholder outreach plans and strategies
  • Prepare and deliver stakeholder communications collateral
  • Coordinate project-related correspondence, surveys, and results, and report to management as appropriate
  • Develop materials to guide the change management process
  • Write, review, and edit client-related deliverables such as reports, transition plans, etc.
  • Assist training team with the development, review, and delivery of training materials
  • Complete additional tasks related to communication and change management as deemed necessary



  • Experience implementing an organizational change management plan from inception to completion
  • Strong creative, strategic, and organizational skills
  • Excellent writing and editing skills (creative copy and technical)
  • Ability to work with colleagues and clients in virtual videoconferencing settings, including Microsoft Teams, Zoom, etc.
  • Advanced Microsoft Office skills
  • Experience with online survey tools
  • Experience with publishing software such as Adobe InDesign (preferred)



  • Bachelor’s degree
  • A minimum of 3-5 years relevant experience, including at least two years working in a communication or change management-specific role
  • Prosci® Change Management Practitioner certification or equivalent (preferred)
  • Knowledge or experience with health and human services organizations and/or government agencies, particularly Early Intervention programs (preferred)
  • Knowledge or experience with IT implementations (preferred)



EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Public Consulting Group!

Not ready to apply? Connect with Public Consulting Group for general consideration.