About Public Consulting Group
Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.
Program Manager responsibilities will include responsibilities in one or more of the following categories
depending on market location and individual assignment:
1. Act as a mentor for Instructors. Provide Instructors with direction, support, and encouragement in
the provision of all aspects of student services.
2. Monitor all elements of school program implementation including but not limited to Instructor
attendance, Instructor performance, instructional material distribution, and student achievement
through progress monitoring.
3. Lead and facilitate training and the orientation of instructors.
4. Manage Site Coordinators and Lead Instructors if applicable.
5. Conduct random observations of Instructors during small group instruction. Provide Instructors
with general performance coaching for the purpose of effective classroom management and
improved student achievement.
6. Inform Associate/Program Director of specific program observations during PME meetings.
7. Complete all required documentation for visits using Coaching Forms and program management
using Program Record and Action Plan.
8. Communicate with Program Director for Missed Time Form requests from instructors.
9. Submit Personnel Action Form (PAF) on incidents with instructor to Associate/Program
10. Communicate with Associate/Program Director via phone and/or email regarding any changes to
programs in order to keep schedule up to date.
11. Inform Associate/Program Director of program observations related to school administration and
staff concerns, Instructor performance and attendance, changes in the setup of the program,
effectiveness of the program, and any other issues that need to be addressed.
12. Provide Instructors with effective solutions to behavioral or educational problems that arise during
student instruction using UI approved techniques.
13. Substitute as needed for absent Instructors, EPIC/Site Coordinators, and/or Lead Instructors.
Develop appropriate field resources to minimize need for PME substituting.
14. Oversee completion, collection, and distribution of midterm, final, and end of session reports and
15. Review/Approve timecards submissions for payment.
1. Initiate Program Kickoff and Interim Meetings with teams (Business Development, Recruiting,
Curriculum, Logistics, and Accounting)
2. Recommendation and confirmation of Instructor Selection
3. Confirmation and assignment of instructors through communications with client
1. When applicable, perform grassroots efforts needed for recruiting per Associate/Program
2. Perform interviews for their programs’ after receiving interviewer training from
3. Pass on to Recruiting Specialist the names of applicants interviewed they would like placed
into which program (those applicants that were “pre-placed” in interviews). Recruitment
o Need to remind applicants of what to bring and give them the address/location
of interview site (It is important that all of the correct information is captured
electronically and confirm via e-mail message, otherwise it will delay the HR
processing of new hire paperwork and could delay candidates being placed into
4. Receive from Recruiting Specialist the names of the instructors placed into program and
ready to go:
o Contact placed instructors to confirm final program details, let them know about
any orientation/training date at the school and/or program changes
o Make contact with ALL placed instructors prior to them beginning the program.
If the instructor does not contact the PME, it is the responsibility of the PME to
call the placed instructor
o Conduct training and orientation for instructors
o Seek approval from Associate/Program Director and the program’s service agreement
for training, progress reports and/or coaching/other to Associate/Program Director
for one-time or on-going payments
5. Be the guru for specific program details
6. Conduct interviews for part-time instructor candidates if needed
7. Complete all new hire paperwork with candidates if needed
o When applicable, promptly send all new hire paperwork to the Human Resource (HR)
1. Engage in business development activities and client relationship building activities including
but not limited to thought partnerships, giving short presentations, and uncovering
2. Attend client meeting with account managers when appropriate.
1. Maintain positive public relations and rapport with school administration and staff.
2. Communicate regularly with supervisor to update them on progress, potential problems,
and program concerns.
3. Complete other duties as required and assigned.
Knowledge and Skills:
Two to three years prior experience in educational settings is preferred. A passion for helping
children succeed is required. Prior supervisory experience, project management experience, and
marketing experience preferred. Understanding of instructional pedagogies and methodologies.
Effective oral and written communication skills, excellent interpersonal skills, strong computer skills,
and solid organizational skills are required.
Education and Work Experience:
1. A bachelor’s degree and
2. Experience working in an educational setting and managing other professionals OR
3. Any similar combination of education and experience.
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.