Public Consulting Group

Program Manager

Job Locations US-MO-Jefferson City | US-MO-Joplin | US-MO-Kansas City | US-MO-St Louis
Posted Date 1 month ago(9/23/2021 9:48 AM)
Job ID
# of Openings
Regular Full-Time
Practice Area
Human Services


Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 40 offices worldwide. PCG’s Human Services practice offers consulting services and technology solutions to local, county, regional, or state level agencies to implement their early childhood and child care initiatives, including licensed programming. To learn more, visit


The Project Director will serve as the primary contact with the State and will work with Project Leadership to provide updates/progress reviews and manage any issues or changes to the scope of work.
Will lead the hiring of Project Leadership staff and initial implementation and on-boarding. They will be in regular communication with Project Leadership to provide assistance in troubleshooting day-to-day issues
and project risks and monitor requirements defined in the Work Plan.


Essential Functions - 


Project Management/Data Quality Management and Oversight

• Oversee child care monitoring services of registered and license-exempt child care providers;
• Oversee and collaborate with Project Leadership who will directly manage staff in their designated regions;
• Oversee inter-monitoring reliability among staff;
• Oversee the investigation of complaints regarding violations of health and safety and make
recommendations for revocation of registration status as necessary;
• Oversee maintenance of case files and records;
• Collect and apply data to improve outcomes of services being provided;
• Ensure that service delivery is performed according to the state agency’s mission, policies and procedures,
and service philosophy;
• Oversee the evaluation and assignment of complaints to staff; supports timely initiation of investigation
and resolution by following standard complaint investigation procedures;
• Work with Project Leadership to analyze post-certification customer service surveys to make
improvements to the monitoring processes and overseeMonitoring Specialists performance;
• Report to practice area leadership, works with corporate PCG, and manages project budget, HR
compliance, labor planning, and high risk and critical issue resolution;
• Liaisons with other PCG operational and outsourcing projects to bring team and client subject matter
expertise and other critical supports;
• Works closely with the Office of Childhood, DSS, and DHSS to ensure Project Leadership immediately alert and
investigate incidences of abuse and/or neglect and high-risk health and safety violations in conjunction
with social service personnel;
• The ongoing operational functions and duties of this role are subject to change;
Sales and Client Management
• Participate in proposal writing and review, attend PCG related conferences, business development,
contract management, and provide assistance to other projects as needed;
• Oversee the submission of monthly reporting to the state agency;
• Submit monthly MBE/WBE reports to the state agency;
Team Leadership and Staff Development
• Ensure that project staff meets the state agency’s quality improvement and evaluation requirements;
• Supervise and evaluate performance of Project Leadership in order to positively communicate
information to employee for ongoing performance management purposes

Develop and oversee planned orientation and training of Project Leadership; train leadership staff as
required by the state agency;
• Oversee and collaborate on-going staff development activities in order to ensure licensing specialists
are acquainted with state laws, rules, and associated procedures pertaining to the regulation of child
care homes and centers;
• Provide consultationandin-service training toaddress program quality improvementto the contractor’s
on-site monitoring personnel;
• Ensure staff maintain the necessary flexibility to accommodate the need for a weekend and evening
healthandsafety inspections


 Bachelor’s Degree required, Master’s degree preferred;

• Project Management Professional (PMP) certification preferred;
• Preference for coursework in elementary or early childhood education, sociology, psychology, child
development, or closely relatedfield;
• Minimum of 4 years’ experience in human service project management, or a closely related field;
• Working knowledge of Missouri childcare standards and policies;
• Ability to communicate effectively both orally and in writing;
• Ability to work in a team environment and maintain effective working relationships with staff and
• Highly proficient in the Microsoft Office suite of programs, including Excel, PowerPoint, and Word;
• Ability to exercise independent judgment, based on policy and procedure;
• Excellent attention to detail;
• Ability to meetdeadlines





EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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