Public Consulting Group

OR State - Rental Assistance Supervisor

Job Locations US
Posted Date 3 weeks ago(10/4/2021 12:26 PM)
Job ID
# of Openings
Operation Support
Regular Full-Time
Practice Area
Oregon Rental Assistance


Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide—all committed to delivering solutions that change lives for the better. The firm has four designated practice areas with extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in Europe. Often combining resources from two or more practice areas, PCG offers clients a multidisciplinary approach to solve their challenges or pursue opportunities. To learn more, visit


  • Manages all aspects of a team of Rental Assistance Application Processors including staff supervision, policies and procedure development, extensive reporting, and client management
  • Demonstrates management skills to ensure deliverables and expectations are met daily
  • Assists in developing and enhancing PPL’s operational and/or technical capacity to deliver financial services processing across the enterprise
  • Ensures staff understanding of day-to-day project priorities, level of effort, and deadlines
  • Monitors staff performance and follow up on areas of deficiency
  • Ensures staff are effectively performing all responsibilities as outlined in job description
  • Troubleshoots issues daily
  • Supervises Quality Assurance Specialists to ensure resources are adequately coordinated to meet contractual obligations
  • Ensures timely and accurate fulfillment of contractual obligations and internal SLAs
  • Influences and impacts in building support for ideas, proposals, projects, and solutions
  • Integrates their capabilities in quality management, project management, and customer satisfaction
  • Creates reports and identifying areas of improvement
  • Creates and manages staff against internal project work plan
  • Evaluates internal controls and identify staff training needs on an ongoing basis
  • Establishes and implement policies and procedures
  • Identifies management information system issues and work with IT staff to execute a solution.Desired Skills·   
  • Detailed and process improvement oriented
  • Client Management and relationship management experience
  • Excellent project management and supervisory skills
  • Analytical and Strategic Thinker
  • Excellent communication skills, experience in mailroom or procurement role is a plus
  • Communication expertise and ability to communicate to all levels within company
  • Demonstrate technical expertise and related content knowledge.
  • Strong Microsoft Office applications skills.
  • Commitment to exceptional customer service
  • Proven creative problem-solving ability and a consultancy mindset
  • Proven ability to take initiative and seek solutions
  • Able to follow, critically evaluate, and improve upon current processes
  • Excellent business writing skills and ability to make presentations to various audiences
  • Ability to use sound judgment in completing tasks and to seek guidance from Leadership when needed.
  • Ability to recognize issues and identify solutions
  • Ability to work nights and weekends, schedule flexible based on Business needs.



Relevant Bachelor’s Degree or equivalent experience, Master’s Degree a plus

3+ years progressive experience with operations center projects, 5 + years prior supervisory experience, with multiple reports; 1 + years vendor management experience a plus

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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