Public Consulting Group

Operations Associate

Job Locations US-IN-Indianapolis | US-IN-Fort Wayne | US-IN-South Bend
Posted Date 1 month ago(9/22/2021 1:14 PM)
Job ID
# of Openings
Operation Support
Regular Full-Time
Practice Area
Human Services


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit


  • Manages project operations including communication, schedules, and tasks with limited supervision while meeting and exceeding performance expectations.
  • Strong aptitude for working independently with little guidance as well as collaborating with others
  • Ability to interact positively and build rapport with coworkers and/or external contacts.
  • Knowledgeable of Vocational Rehabilitation Services, employment services, or transition supports for students and youth with disabilities.
  • Builds sustainable relationships of trust through open and interactive communication with various state and local partners.
  • Collects, analyzes and presents evaluation data that will be used for quality assurance and process improvement.
  • Enters and monitors relevant documentation in online systems and tools.
  • Identifies and documents challenges and reports them to supervisor.
  • High computer literacy with proficiency in Microsoft Office products and web-based applications
  • High aptitude for process assessment, improvement and recommendation
  • Exceptional verbal and written communication skills
  • Ability to develop strong working relationships with external and internal stakeholders


Required Skills:

  • Must demonstrate strong analytical and logical reasoning skills for problem-solving.
  • Excellent accuracy, attention to detail, and multi-tasking capability.
  • Ability to collaborate geographically.
  • High level of attention to detail.
  • Intermediate expertise in MS Excel.
  • Excellent communication skills needed, both verbal and written.
  • Ability to communicate effectively and present to all levels of internal and external stakeholders.
  • Ability to create Standard Operating Procedures.
  • Achievement-oriented; enjoys taking on challenges.


  • Bachelor’s degree, with human services background preferred.

  • Minimum 2-4 years of experience in training or administration responsibilities.  Minimum 1-2 years of professional experience working in employment for persons with disabilities.


Working Conditions

Office environment and travel in the field




EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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