Public Consulting Group

Senior Information Technology Client Manager

Job Locations US | US
Posted Date 2 weeks ago(10/13/2021 8:55 AM)
Job ID
2021-7061
# of Openings
2
Category
Information Technology
Type
Regular Full-Time
Practice Area
Health Services

Overview

About Public Consulting Group

 

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Health practice offers in-depth programmatic knowledge and regulatory expertise to help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Using industry best practices, PCG’s Health team helps organizations deliver quality services with constrained resources to promote improved client outcomes. To learn more, visit http://www.publicconsultinggroup.com/health/.

Responsibilities

 

Client Management 

  • Manages customer relationship through service delivery and contractual compliance
  • Manages adherence and performance to the customer contract
  • Manages IT resource requirements to ensure appropriate balance between tactical and strategic demands
  • Manages the release of customer facing changes in coordination with the customer 

Project Management 

  • Adheres to Project Management Institute project management practices and methodologies
  • Identifies and schedules project deliverables, milestones, and required tasks
  • Updates portfolio-level project status summaries weekly for IT and business managers and external customers
  • Communicates project issues, including timing, budget, resources, scope and more, to IT and business management, project sponsor, and external customers
  • Provides leadership and motivation to project team members throughout the project life cycle
  • Provides leadership in planning and managing systems operations in support of customer’s business
  • Establishes systems performance objectives and ensure service level objectives are met

Leadership 

  • Works with IT peers, PMO and business leaders to develop and implement corporate IT vision and strategy to support business objectives
  • Manages strategic relationships with key IT product and service vendors
  • Performs all duties in accordance with safety, security and compliance rules, regulations, and best practices
  • Promotes innovations and drives automations, continuous improvements including recommendations for customer business optimization or improvement
  • Improves productivity by understanding customer needs and develop infrastructure products/services
  • Interface with vendors for product information, maintenance, billing, contract issues, and the timely resolution of escalated problems. Align and respond to the business objects/requirements
  • Continually seeks opportunities to increase customer satisfaction and strengthen customer relationships be interacting proactively and effectively at all levels of the organization
  • Leverages people, process, and technology improvements to optimize customer experience
  • Stays current of emerging technologies and trends in best practices to make informed recommendations for new tools, technologies, and services

Qualifications

 

Education/Experience:  

 

  • PMP certification (Required)
  • Bachelor’s Degree (Required)
  • Experience with eligibility verification systems for government assistance programs (Required) 
  • Able to work with a diverse range of people

 

Required Skills:

 

  • Ability to analyze project needs and determine resources needed to meet objectives
  • Conceptual knowledge of information technologies and methodologies
  • Strong project management skills, which includes experience in organizing, planning, and executing small- to medium-scale projects involving internal personnel, contractors, and vendors from vision through implementation
  • Ability to work with functional groups and different level of employees to effectively and professionally
  • achieve results
  • Strong follow-up skills: ability to organize applicable department timelines and follow up with internal and external customer needs
  • Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively
  • Strong organizational skills: ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment
  • Strong track record of building and maintaining solid relationships with internal and external customers and vendors
  • Self-motivated; able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify quality solutions

 

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EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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