Public Consulting Group

Operations Supervisor

Job Locations US-ME-Augusta | US-Home or Remote Position
Posted Date 2 weeks ago(8/30/2021 3:54 PM)
Job ID
# of Openings
Customer Service/Support
Regular Full-Time
Practice Area
Health Services


Public Consulting Group, Inc. (PCG) is a leading public sector  solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Health practice offers in-depth programmatic knowledge and regulatory expertise to help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Using industry best practices, PCG’s Health team helps organizations deliver quality services with constrained resources to promote improved client outcomes. To learn more, visit


  • Manage call center staffing to meet client customer service goals.
  • Plan, organize, and direct the activities of assigned staff and distribute workflow.
  • Coordinate project activities with the project team, management and the client.
  • Provide federal policy, procedure, and regulation consultation.
  • Participate in weekly status updates and monthly status reports with clients and project team.
  • Ensure that assigned staff reach and maintain productivity and quality assurance goals.
  • Participate in all client staff trainings.
  • Conduct staff performance evaluations.
  • Coordinate and complete special projects as assigned.


  • Excellent communication, interpersonal and client-facing skills.
  • Ability to work independently and on a team.
  • Organize and plan work efficiently within set time limits.
  • Understand and interpret federal and state laws and regulations.
  • Analyze and manage significant amounts data and produce written reports.
  • Communicate project status, issues and information effectively.
  • Manage a team and coordinate project tasks.
  • Strong Microsoft Office applications skills; preferably with Excel, Word, Outlook, and Access.

Education:  Bachelor’s degree or higher, preferably in Business, Business Administration, Accounting, Social Work, Public Policy, or other closely related fields, or relevant experience.


Experience:  2+ years of relevant work experience in customer service, provider relations, member services, Medicaid/Medicare enrollment, or managed care plans. Direct supervisory or management experience preferred.


EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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