Public Consulting Group

Business Operations Analyst

Job Locations US-NC-Charlotte | US-NC-Raleigh | US-Home or Remote Position
Posted Date 1 month ago(8/26/2021 3:33 PM)
Job ID
2021-6995
# of Openings
1
Category
Operation Support
Type
Regular Full-Time
Practice Area
Education Services

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit http://www.publicconsultinggroup.com/education/.

Responsibilities

The successful candidate will work in a deadline-oriented, fast paced environment as part of a growing team in the Education Services practice area. The teams' goal is to provide superior service to education/health sector clients, implement and manage technology applications to improve performance and efficiency, and to optimize the clients' capabilities around case management and Medicaid claiming. The candidate must be passionate about working with clients, results oriented, a creative problem solver, and able to work independently while also integrating well within a team environment.

 

The Business Operations Analyst position requires a self-starter who can quickly learn our web-based technologies and support clients with a focus on quality and compliance. The ideal candidate for this position will be flexible, reliable, detail-oriented, enthusiastic, and must have the ability to manage multiple tasks simultaneously. Analysts work in a deadline-oriented, fast paced environment as part of a growing team consisting of consulting and operations staff.

Specific Responsibilities:

  • With information gathered from the client(s), create, review, and test against business requirements and specifications.
  • Analyze, prepare and process data for multiple clients across states utilizing Microsoft Access, Microsoft Excel, and proprietary systems designed and hosted by PCG.
  • Conduct policy and system functionality research, gathering sources and synthesizing this information into concise briefs.
  • Perform detailed analysis.
  • Create and send pre-determined reports to clients (includes school districts and state agencies).
  • Troubleshoot possible issues and provide client support when needed.

 

Qualifications

  • Strong analytical and technical skills, including the ability to understand, organize, and communicate key points related to large data sets and interconnected systems
  • Excellent quantitative and problem-solving skills
  • Reliability in accomplishing tasks within expected timeframes while ensuring end-to-end accuracy and quality with strong attention to detail
  • Able to follow, critically evaluate, and improve upon current processes. Ability to recognize issues and identify solutions
  • Proficiency in MS Office products, including Access and Excel. Experience with Jira, Azure, SAP Business Objects, and SQL a plus
  • Ability to pick up new technology quickly
  • Strong time management and organizational skills
  • Bachelor's degree required

 

 

 

 

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EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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