Public Consulting Group

Operations Associate 1

Job Locations US-MA-Medford
Posted Date 2 weeks ago(9/10/2021 8:49 AM)
Job ID
2021-6933
# of Openings
1
Category
Operation Support
Type
Regular Full-Time
Practice Area
Public Partnerships LLC

Overview

Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care.

 

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

 

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com).

Responsibilities

Responsilbities:  

  • Manage/Review and ensure that all mailing jobs are completed properly
  • Create support tickets utilizing our internal Portal/Created cases using our CRM System
  • Manage mail program for mass mailings
  • Troubleshoot mailroom equipment malfunctions
  • Create and maintain service request database showing frequency of services needed/maintenance performed on equipment
  • Assist with scanning of checks and other documents onto network drives
  • Manage support ticket bins/CRM Cases to process fulfillment requests.
  • Triage Email Boxes
  • Other duties as assigned

Qualifications

Qualificaitons:

  • Moderate experience with Microsoft Office 365 toolset, specifically Excel, Word, Outlook
  • Ability to navigate between multiple applications
  • 2+ years in a mailroom or office setting. Preferably in a deadline driven environment
  • High School Degree or equivalent

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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