Public Consulting Group

Case Management Supervisor

Job Locations US-WA-Clarkston
Posted Date 1 month ago(8/5/2021 9:56 PM)
Job ID
# of Openings
Operation Support
Regular Full-Time
Practice Area
Human Services


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit





PCG is seeking a Team Leader to manage staff and project deliverables for a Social Security disability advocacy project. The Team Lead is responsible to manage staff who perform day to day claims development.  In addition, this person will monitor work performance, quality of work and staff caseload size, and to identify appropriate resources and tools, monitor project timelines, evaluate, report, and provide solutions and support the project team. In addition, the Team Lead will manage outreach and engagement efforts to track mailing, responses, and the intake process.    


Specific Responsibilities:

  • Successfully plan, implement, and monitor project plans.
  • Manage and facilitate new hire and continuing education training.
  • Monitor and implement process steps as defined under Standard Operating Procedures (SOP).
  • Monitor, track and provide monthly/quarterly internal reporting.
  • Monitor staff caseloads to ensure adequate staffing.
  • Monitor quality of staff day to day performance.
  • Work with Management to ensure project goals and expectations and being met and identify resolutions when necessary.
  • General supervisory types of duties.


       Required Skills:


  • Ability to evaluate, coordinate and perform a complex set of planning, development, and administrative tasks.
  • Experience with managing and supervising 6 to 10 staff
  • Knowledge and understanding of the laws and regulations of SSI/SSDI disability processes and understanding of the relationship between SSI/SSDI and Medicaid/Medicare
  • Familiarity with health care plans
  • Ability to build and maintain working relationships with federal, state and county agency staff.
  • Critical thinking and problem-solving skills
  • Excellent written and verbal communications skills.
  • Ability to work with a volume of claims and effectively prioritize the staff and workloads.





A Bachelor’s degree or 3 years of relevant project management experience


    Social Security disability advocacy, human service, or health related fields

    Supervisory experience.


    SSI/SSDI Outreach, Access, and Recovery (SOAR) certified (can obtain post-employment).




EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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