Public Consulting Group

Contact Tracing Operations Manager

Job Locations US-PA | US-Home or Remote Position
Posted Date 2 months ago(7/23/2021 4:21 PM)
Job ID
2021-6872
# of Openings
0
Category
Operation Support
Type
Temporary Assignment
Practice Area
Pennsylvania Contact Tracing

Overview

The Operations Manager is responsible for managing resource performance, adherence and training, continual improvement, and overall program supervision.

 

They are responsible for monitoring that procedures are trained and understood, services are delivered in a consistent and compliant method, and all documentation requirements satisfy both accuracy and completeness goals, as defined in this Statement of Work. The Operations

 

Manager works to ensure schedules coordinate to provide 8am-8pm six day a week schedule. They are responsible for working with supervisors to ensure employees comply with all established policies and troubleshoot issues that arise. The operations manager must help with other consultative tasks. 

 

They are also responsible for establishing and maintaining uniformed offboarding policies and procedures, to include, but not limited to, completion of all offboarding paperwork.

 

This position is full-time (5 days/week). Supervisors will be assigned a set schedule for 35 hours/week to ensure coverage between 8am-8pm daily. The position is temporary and may end at any time depending on the demand.

 

Current Pennsylvania Resident is required

Responsibilities

  • They are responsible for monitoring that procedures are trained and understood, services are delivered in a consistent and compliant method, and all documentation requirements satisfy both accuracy and completeness goals, as defined in this Statement of Work.

  • The Operations Manager works to ensure schedules coordinate to provide 8am-8pm six day a week schedule.

  • They are responsible for working with supervisors to ensure employees comply with all established policies and troubleshoot issues that arise.

  • The operations manager must help with other consultative tasks. 

     

    They are also responsible for establishing and maintaining uniformed offboarding policies and procedures, to include, but not limited to, completion of all offboarding paperwork.

     

Current Pennsylvania Resident is required

Qualifications

Minimum Qualifications:

  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. This position could move to on-site call centers at a later date.
  • Must have access to good/reliable and secure WiFi. Internet connection must be capable of speeds of 2Mbps upload and 4Mbps download

Education/Experience:

  • High School Diploma or equivalent required.
  • Must have good interpersonal skills.
  • Ability to organize and prioritize tasks.
  • Health-related professional experience is a plus.
  • Supervisory experience is a plus

Current Pennsylvania Resident is required

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.

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