Public Consulting Group

Contact Tracing Supervisor

Job Locations US-PA | US-Home or Remote Position
Posted Date 2 months ago(7/23/2021 4:12 PM)
Job ID
2021-6871
# of Openings
0
Category
Operation Support
Type
Temporary Assignment
Practice Area
Pennsylvania Contact Tracing

Overview

The Contact Tracing Supervisor is responsible for overseeing a team of contact tracers as they reach out to Pennsylvania residents who have come into close contact with a COVID-19 infected individual. Contact tracers provide the exposed individual with guidance on isolation and quarantine measures and answer questions they might have. The Supervisor will serve as a guide and oversee contact tracers as they generate lists of close contacts of cases and conduct daily outreach. The Supervisor will be responsible for onboarding new contact tracers, delegating work, ensuring all information gathered during case interview/contact tracing is transmitted to the necessary partners, communicating issues and questions to County and Regional COVID Coordinators, and supporting case interviewers/contact tracers where necessary.


This position is full-time (5 days/week). Supervisors will be assigned a set schedule for 35 hours/week to ensure coverage between 8am-8pm daily. The position is temporary and may end at any time depending on the demand.

 

Current Pennsylvania Resident is required

Responsibilities

  • Carry out supervision, quality assurance, and performance management of a team of up contact tracers.
  • Act as an information source, answer contact tracer questions and give instructions and guidance as needed.
  • Review cases and contact investigations for completeness and quality assurance. Provide feedback and retraining as needed.
  • Prepare and direct schedules, monitoring attendance of contact tracers, scheduling breaks and shifts as necessary.
  • Manage and direct the daily activities of contact tracers including assigning daily cases and ensuring that work is evenly distributed.
  • Attend, follow-up and resolve any issues or concerns arising during case investigation / contact tracing. This includes following-up on cases/contacts with missing contact information, liaising with clinical team on complicated case exposures and escalating to the County and Regional COVID Coordinators/contact tracing support team if high-risk individuals cannot be reached.
  • Share relevant information with investigation teams and data managers so that positive cases can quickly be identified, followed up with, and entered into appropriate databases.
  • Conduct performance measurement, monitoring, and evaluation of all contact tracers to improve the efficiency.
  • Onboard new contact tracers and carry out coaching and supplementary training to ensure that contact tracers acquire the appropriate support to apply the best skills and knowledge on the job.
  • Hold regular check-ins with contact tracing team to identify common themes in issues they are experiencing as they conduct outreach and work to efficiently resolve issues and monitor performance.
  • Liaise with partners and stakeholders at the LHD, DOH, local community, and other agencies/entities and communicate solutions, successes, and opportunities as relevant.

Current Pennsylvania Resident is required

Qualifications

Minimum Qualifications:

  • Must have a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. This position could move to on-site call centers at a later date.
  • Must have access to good/reliable and secure WiFi. Internet connection must be capable of speeds of 2Mbps upload and 4Mbps download.

Education/Experience:

  • High School Diploma or equivalent required.
  • Must have good interpersonal skills.
  • Ability to organize and prioritize tasks.
  • Health-related professional experience is a plus.
  • Supervisory experience is a plus

Current Pennsylvania Resident is required

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.

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