Public Consulting Group

Computer Lab Assistant - Customer Service Representative

Job Locations US-CA-San Diego
Posted Date 1 month ago(8/13/2021 12:29 PM)
Job ID
# of Openings
Customer Service/Support
Regular Full-Time
Practice Area
Human Services


About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit


Overall Responsibilities:

PCG is seeking highly motivated and dependable PROGRAM ASSISTANT to support the day to day operations involved in our San Diego, CA CalWORKS Welfare-to-Work/Refugee employment services operation. This individual will complete county paperwork, utilize the CalWIN, perform data entry, reporting tasks and scheduling tasks. This individual will also be required to provide customer service in a professional and friendly manner, complete assigned tasks accurately and timely; and support the project by completing other various clerical duties. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills.


Specific Responsibilities:

Data Entry Reporting responsibilities:

  • Generate comprehensive accurate reports to provide all staff with timely information and ensuring a better understanding of current operations.
  • Review/enter accurate data into databases.
  • Assist clients and providers over the phone and in person.
  • Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.
  • Complete necessary county paper documents and forms with required data or information.
  • Compile, copy, sort and file data activity records.
  • Communicate regularly with all staff to disseminate timely information.
  • Complete all necessary county paper documents and forms.
  • Produce monthly, quarterly, and annual reports required by the county.
  • Produce monthly, quarterly, and annual reports required by Supervisor, management and/or County.
  • Ensure all performance metrics are met in achieving participant stated outcomes.
  • Assist with or complete other duties as assigned.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Manage projects or contribute to committee or team work.
  • Provide small workshops to participants.                                                                    

Computer Lab:

  • Provides customer service, including greeting clients as they enter or exit the building in a professional and friendly manner and answering routine questions for participants.
  • Help direct participant traffic in the lobby.
  • Provide outreach to new clients and follow up on referrals.
  • Establishes and maintains files in accordance with program standards.
  • Performs data entry and record keeping.
  • Creates case files for new participants.
  • Scheduling appointments for new and existing clients for services.
  • Provide technical support for clients using computer lab.
  • Monitor computer system performance to ensure proper operation.
  • Teach others to use computer equipment or hardware.
  • Train others in computer interface or software use.
  • Document operational activities.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.


Required Skills:

  • Ability to review numerous data points while paying strict attention to detail.
  • Ability to manage and analyze significant amounts of data.
  • Ability to prioritize work and meet deadlines.
  • Ability to work independently and within a team.
  • Ability to learn specialized databases and software systems.
  • Familiarity with scanning and general office equipment.
  • Ability to recognize and maintain the confidentiality of all materials in the work setting.
  • Demonstrated ability to use various computer systems preferably CalWIN although not required
  • Ability to maintain a record keeping and follow-up system.
  • Ability to work independently on multiple projects simultaneously.
  • Excellent interpersonal and customer service skills.
  • Strong oral and written communication skills, including the ability to speak professionally and effectively on the phone and in person.
  • Ability to handle multiple tasks under pressure.
  • Skilled in managing multiple line phone system, filing, record keeping, computer operations, data entry and other clerical functions.
  • Experience with Microsoft Office applications, specifically Excel, Access and Word. Experience with database software is also a plus.
  • Experience with CalWIN a plus.
  • Familiarity with scanning and general office equipment.


 Required Education and Experience:

  • High School diploma required, preferably Associates or Bachelor’s degree.
  • 0-2 years of relevant experience in managing data including data entry and analysis, as well as 0-2 years relevant experience in customer service.
  • Fluent in English; bilingual or multilingual candidates desired specifically in Spanish.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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