About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.

        Overall Responsibilities:

PCG is seeking a highly motivated and dependable PA Case Developer to perform the day-to-day operations involved in our San Diego, California, CalWORKs Welfare-to-Work/Refugee employment services operation. This individual will be responsible for maintaining our applicant and employer database designed to ensure the success our business services team. This individual may also complete County paperwork, utilize the CalWIN database for data entry and reporting tasks. This role is ideal for an administrative professional with excellent attention to detail, interpersonal and customer service skills. This Case Developer position will initially report directly to the Director of Operations.

In addition, the Case Developer is expected to provide support and assistance to our general staff. To achieve this, it is expected that he or she will effectively collaborate with other departments and contribute to a healthy, positive work environment.

Specific Responsibilities:

• Receive referrals, contact clients, and schedule intakes for individuals referred to the Family Services and/or Welfare to Work department(s)
• Upkeep database of referrals, complete county paperwork, and utilize the CalWIN database for data entry and reporting tasks
• Must be able to adhere to strict metrics and compile data in Excel and create reports on these metrics
• Ensure standard operating procedures for the project are implemented and maintained
• Obtain contract performance expectations and adhere to stringent federal, state, county, and company compliance objectives;
• Ensure customers/participants receive quality and timely services;
• Generate comprehensive accurate reports to provide staff with timely information;
• Communicate regularly with all staff to disseminate timely information;
• Maintain and process all ongoing CERMs imaging to comply with our paperless policies;
• Contact, schedule and process all facility maintenance and vendor service calls;
• Assist staff at both locations with salvageable items including recyclables and shredded materials;
• Communicate in a timely and concise way with community and county partners;
• Collect and enter data into applicant and employer database;
• Complete necessary county paper documents and forms with required data or information;
• Compile, copy, sort and file data activity records;
• Maintain communication with organizations and programs where CalWORKs participants are located;
• Seek feedback and direction from direct supervisor and project leadership team;
• Maintain strong working relationships with community and government agencies that provide services to our clients.
• Must be able to compile data in Excel and create reports for metric-based purposes.
• Complete other duties as assigned.

Required Skills:

• Ability to manage and report significant amounts of data;
• Ability to handle multiple tasks under pressure;
• Familiarity with scanning and general office equipment;
• Ability to learn quickly in a fast pace environment;
• Orientation toward team-based approaches;
• High self-awareness and ability to accept feedback;
• Ability to prioritize work and meet deadlines;
• Process oriented and results-driven work strategy;
• Ability to work across and communicate with all levels of management and staff;
• Ability to track and report data accurately and timely;
• Ability to establish and maintain professional relationships with clients, government and community agencies;
• Excellent problem-solving, decision-making, and organizational skills;
• Ability to deliver and present workshop curriculum in a motivational and inspirational manner;
• Solid technical, practical, and demonstrable skills with Microsoft Office Suite including MS Word, Excel, etc;
• Ability to recognize and maintain the confidentiality of all materials in the work setting;
• Ability to maintain a record keeping and follow-up system;
• Ability to work with and relate to participants and demonstrate active listening skills;
• Display a professional level of empathy for participants and respect for cultural differences;
• Ability to learn specialized databases and software systems;
• Proper etiquette including customer relation techniques, strong verbal and communications skills;
• Excellent accuracy and attention to detail;
• Ability to recognize and maintain the confidentiality of all materials in the work setting;
• Understanding of modern office methods and practices, efficient with computers;
• Demonstrated ability to use various computer systems preferably CalWIN although not required;
• Ability to establish and maintain professional relationships with federal, state and county agencies as well as the general public; and
• Ability to work independently, requiring minimal supervision and on multiple projects simultaneously;

Required Education and Experience:

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• An Associate’s degree with 2 years of administrative, clerical, and customer service experience. Significant related experience may substitute for the educational requirements;
• Proficient with MS Office: Word, Excel, Outlook, PowerPoint.
• Previous experience with data entry, and multicultural staff and customers is a plus.
• Previous knowledge in TANF/CalWORKs and/or Social Services is not necessary, but desired. 

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.