Public Consulting Group

Technical Requirements Analyst

Job Locations US-NC-Charlotte
Posted Date 1 month ago(6/25/2021 7:21 AM)
Job ID
# of Openings
Process and Analytics
Regular Full-Time
Practice Area
Education Services


About Public Consulting Group


Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources. To learn more, visit


PCG's Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources.


School-based Medicaid programs are critical to ensuring that children get the health and educational services they need. As the nation’s largest provider of school-based Medicaid services, PCG provides Medicaid revenue services to more than 20 state agencies and 4,000 U.S. public school districts.


To learn more, visit



PCG is currently seeking a Technical Requirements Analyst for our Education Practice area within the Revenue Services team.  For the right motivated individual, there is an excellent opportunity to grow with us and help state agencies and school districts across the country recover available federal Medicaid reimbursement for health-related services, and administrative activities.  The Technical Requirements Analyst will work in a fast-paced, challenging, and entrepreneurial work environment as part of a growing team of consulting, operations, and software development staff. 

The Technical Requirements Analyst will work specifically with the Administrative Claiming system. This position is an internal position (not client-facing) and focuses on technical solution functions.  The Technical Requirements Analyst will also have the opportunity to gain hands-on experience by supporting the operations of the overall Administrative Claiming solution.  The Technical Requirements Analyst will report directly to the Revenue Services Project Manager.


The Technical Requirements Analyst can expect to play an active role in a wide range of work assignments including, but not limited to:

  • Analyze modifications/updates to the Administrative Claiming system and translate them into technical specifications;
  • Troubleshoot and document technical solutions for support tickets;
  • Coordinate with internal stakeholders to understand the structure, policies, and operations of the Administrative Claiming solution and its requirements;
  • Assist with daily management of support tickets;
  • Write test plans and test cases for new features and regression testing;
  • Perform UAT (user acceptance testing) on new features;
  • Participate in system meetings, perform note-taking and documentation of key decisions, deliverables, and follow-up on action items;
  • Gather feedback from stakeholders about system performance;
  • Create and maintain supporting documentation such as user manuals and root cause analyses;
  • Provide support for Administrative Claiming solution needs by running custom reports; and
  • Perform other duties as assigned



Required Skills

  • Excellent interpersonal skills, ability to positively interact with colleagues, especially during high pressure and stressful situations;
  • Dedication to accomplishing goals and meeting challenges;
  • Ability to work in a cross-functional team environment and autonomously;
  • Ability to exercise independent judgment and take action on it;
  • Logical and efficient, with a keen attention to detail;
  • Ability to communicate effectively both orally and in writing;
  • Strong analytical and problem-solving skills;
  • Highly organized and able to manage time to achieve results within a specified timeframe;
  • Ability to work with colleagues in virtual video-conferencing settings;
  • Ability to learn, understand, and apply PCG’s Administrative Claiming software solution;
  • Commitment to living and promoting PCG’s organizational values of impact, community, passion and entrepreneurial spirit; and
  • Proficient with the following programs: Microsoft Outlook, Excel, Viso, and Word
  • Proficient with JIRA, or a similar development ticketing system, a plus


Education:    Bachelor's Degree is required.  Preferred degrees include Business, Computer Science, MIS or similar field.

Experience:  3 years of proven experience in a similar role.





EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.


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