Public Consulting Group

Customer Service Representative 1

Job Locations US-NH-Portsmouth
Posted Date 1 week ago(6/8/2021 12:52 PM)
Job ID
2021-6695
# of Openings
2
Category
Customer Service/Support
Type
Regular Full-Time
Practice Area
Health Services

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Health practice offers in-depth programmatic knowledge and regulatory expertise to help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Using industry best practices, PCG’s Health team helps organizations deliver quality services with constrained resources to promote improved client outcomes. To learn more, visit http://www.publicconsultinggroup.com/health/.

Responsibilities

 

  • Responds to Inbound/Outbound Call Inquiries
  • Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
  • Responds to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
  • Performs support ticket transaction resolution tasks and administrative functions
  • Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
  • Responsible for maintaining adequate records/documentation for audit and internal control purposes
  • Routes mail, email, and other administrative support duties as assigned
  • Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries
  • Responsible for developing excellent working knowledge of operating platforms required to fulfill job responsibilities

 

Qualifications

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Expected to have excellent verbal, written communication and troubleshooting skills
  • Demonstrated understanding and ability to work with persons with disabilities.
  • Ability to compose reports, business correspondence, and procedure manuals.
  • Excellent verbal and written communication skills.
  • Ability to troubleshoot.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Excellent attention to detail and ability to manage time effectively in a fast paced environment.
  • Knowledge of MS Windows, Excel and Word preferred.

 

Education:    High School degree or equivalent required

 

Experience:  6-month Call Center experience preferred; or 1-year customer service



EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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